Manager Patient Services

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About the Role:
NLHS - Labrador Grenfell Zone requires a dynamic Manager of Patient Services to provide creative leadership, support, and direction at the Labrador West Health Centre. The ideal candidate is a proven leader with excellent leadership, communication, planning and organizational skills, a critical thinker with experience in quality improvement and risk management initiatives to promote optimal delivery of client care. The Manager of Patient Services is responsible for providing day-to-day leadership and direction to the staff of the Emergency Department and Surgical Services units. The candidate must possess computer skills including Microsoft word, power point, and excel databases and spreadsheets. Other duties include financial accountability, policy and standard development, and Human Resource management. This position reports to the Regional Director of Acute Care.

Qualifications:

• A baccalaureate prepared graduate of a health care related discipline is required;
  
• A minimum of five (5) years’ experience in a health care setting preferably in unionized environment is required;
  
• A minimum of two (2) years management experience and one (1) year leadership experience within the last five (5) years is also required;
  
• Candidates must have a minimum of three (3) years’ experience in an Acute Care setting;
  
• Proven ability to supervise, support, and guide staff;
  
• Proven ability to work independently and exercise considerable judgment and initiative in performing duties;
  
• Successful completion of management course or willingness to complete (within timeframe designated by employer);
  
• The successful applicant will be required to submit a satisfactory certificate of conduct and vulnerable sector check.

Duties (included but not limited to):

• In collaboration with team members plans, organizes, manages, and evaluates the clinical programs and services for the Emergency Department and Surgical Services Unit;
• Provides leadership and guidance to members of the care team;
• Implements and follows evidence-based practices to guide clinical care;
• Supports the development of policies and procedures;
• Assists in formulating the annual budget for service area;
• Responsible for controlling supplies and maintaining budgets including overtime relief;
• Assists the respective Regional Director with determining long and short-term staffing needs, makes recommendations for transfers, disciplinary actions, and promotions;
• Collaborates with the respective Regional Director and staff in setting goals and objectives for the clinical units;
• Monitors staff needs, actively recruits, and interviews staff;
• Completes, submits, and authorizes payroll for the designated units;
• Completes performance evaluations including attendance management;
• Completes and submits reports (including month end and budget variance) and ensures quality assurance activities are completed.
• Completes audits to ensure sustainability of the LG Model of Nursing Clinical Practice.
• Manages CSRS, PIERS, OneRecall and Nursing Workload tool.
• Other related duties as required