Manager, ServiceNow Technical Lead

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Our Enterprise Solutions Practice are seeking a dynamic Technical Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands-on experience with technology, strong communication skills, able to see the big picture and fit with our culture.

As a Technical Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:

• Design and implement a comprehensive ServiceNow solution.
• Assist in client ServiceNow architecture design.
• Coach and support a team of junior developers.
• Lead ServiceNow implementation engagement projects.
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Ensure timely engagement management, delivering client deliverables on time, within budget, and with high quality.
• Assist in client pursuits and proposal development with support from senior leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets.
• Work with clients to assess current-state processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform.
• Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing.

• Minimum of 3 to 5 years of experience with ServiceNow.
• At least 2 years of experience in a technical lead role.
• Proven experience in leading a team of direct reports and the ability to mentor junior staff.
• ServiceNow certifications will be strongly considered.
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP web services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Strong experience with CMDB Discovery, Health and Service Graph Connectors.
• Experience with APM and Enterprise Architecture.
• Experience as a technical lead or technical architect.
• Experience with multiple modules across ServiceNow.
• Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively.
• Experience working in a client-facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and a passion for client satisfaction and delivery excellence.
• Demonstrated ability to develop workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience. A Master's degree in Information Systems, MBA, or other related fields is an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent oral and written communication skills, including presentation skills.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $103,000 to $135,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $101,000 to $130,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.