Posted 29 days ago
Manager, Special Operations
@ HelloFresh
Toronto, Ontario
Overview
HelloFresh is hiring a Manager, Special Operations for its Factor meal delivery brand in Canada. The role owns the operations technology roadmap, leading platform migrations, systems design and floor tool rollouts across multiple production sites. The posting states a hybrid arrangement with a Monday to Friday, 9:00 AM to 5:00 PM schedule and a salary of $88,200 to $98,200 CAD.
Responsibilities:
- Lead end-to-end platform migrations and go-lives
- Own data architecture for operational tools
- Own lifecycle of production floor tools
- Liaise between local operations and global platform teams
- Define and maintain the ops tech roadmap
Requirements summary:
- Bachelor's degree in business, engineering, supply chain or computer science
- 3 to 5 years in operations technology or supply chain operations
- Experience writing functional and technical specifications
- Track record of leading platform migrations
- Strong data literacy and stakeholder management
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | business, engineering, supply chain, computer science |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HelloFresh
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We change the way people eat - forever.
Full company description
HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day. Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs. We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
- LinkedIn followers
- 435,153
- People associated on LinkedIn
- 17,078
- Reported office locations
- Prinzenstraße 89, Berlin, Berlin 10969, DE
- Prinzenstrasse 89, Berlin, Berlin 10969, DE
- 41 Dovercourt Road, Unit 2, Toronto, Ontario M6J 3C2, CA
- 60 Worship Street, London, London EC2A 2EZ, GB
- 28 Liberty St, New York, New York 10005, US
- Spaklerweg 52, Amsterdam, Amsterdam 1114, NL
- 5-13 Queen Street, Chippendale NSW 2008, Australia, Level 3, Chippendale, NSW 2008, AU
- Business categories
- Subscription Service
- Education
- Food Delivery
- Non Profit
- Social Impact
- B2C
- Delivery Service
- Food and Beverage
- Career Planning
- Events
- Other recorded names
- HelloFresh
- Specialties
- Sourcing fresh and organic ingredients
- Creating tasty and balanced recipes
- Delivering always for free
- Valuing customers' feedback
- Sustainable and nutritious meals
- valuing diversity
- and Striving to maintain an inclusive environment
- Profile identifies a recruitment agency
- No
- Reported total investment
- 367,459,141
Currency and observation date were not supplied; this is not a current valuation or a funding round.
HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food…
| Field | Value |
|---|---|
| Industry | Consumer Services |
| Company size | 10,001+ employees |
| Headquarters | Berlin, Berlin |
| Organization type | Public Company |
| Year founded | 2011 |
| Specialties | Sourcing fresh and organic ingredientsCreating tasty and balanced recipesDelivering always for freeValuing customers' feedbackSustainable and nutritious mealsvaluing diversity and Striving to maintain an inclusive environment |
| Open jobs on Jobsy | 86 |
| View page |
Location: Hybrid (2 days HQ, 1 day Site, 2 days WFH)
• HQ: 110 Spadina Ave, Toronto
• Site: 3520 Laird Road, Mississauga
Shift: Monday to Friday, 9:00 AM to 5:00 PM (may vary based on business needs)
S'more about the team
We are seeking a highly skilled and versatile Manager (Ops Tech), Special Operations, to join Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service under HelloFresh. This role owns the operations technology roadmap for Factor Canada, bridging the gap between operations, data engineering, and global platform teams. You will lead the design, integration, and deployment of systems that power our production, warehousing, procurement, and quality functions across multiple sites. Reporting to the General Manager, you will operate as the connective tissue between floor-level operations and the technical teams that build and maintain our systems.
Lettuce share what this role will be responsible for:
Platform Migrations & Go-Live Management
- Lead end-to-end platform migrations (e.g. legacy systems to modern platforms), including dual-maintenance strategies, deprecation timelines, cutover risk assessments, and go-live communications.
- Manage phased rollouts across functional areas of production, coordinating with global development teams for requirements reviews and sprint prioritization.
Systems Architecture & Data Source Design
- Own the data architecture strategy for operational tools - mapping data flows across SKU master data management, recipe management, Warehouse Management Systems (WMS), and production tracking systems. Evaluate integration approaches and design future-state architectures that don't disrupt downstream tools during transitions.
- Compile and maintain data source requirements documentation, including source-to-target mapping and ingestion cadences.
Operational Tool Development & Ownership
- Own the lifecycle of production floor tools - from requirements gathering and process flow mapping through development coordination, training material creation, and deployment.
Cross-Functional Stakeholder & Vendor Coordination
- Serve as the primary liaison between local operations and global platform teams - translating operational needs into technical requirements and managing prioritization across competing roadmaps.
- Lead data inconsistency investigations - root-causing discrepancies between reporting systems, reviewing automation logic, and coordinating fixes with data engineering.
Multi-Site Operations & New Site Launches
- Ensure systems parity across production facilities - replicating all systems, tools, and documentation, and validating readiness before go-live.
Roadmap Management
- Define and maintain the ops tech roadmap aligned to business Objectives and Key Results (OKRs), sequencing projects based on dependencies and critical path. Run regular steering calls to communicate status and manage risk.
- Other duties assigned
Sound a-peeling? Here's what we're looking for:
- Bachelor's degree in business, engineering, supply chain, computer science, or a similar field
- 3–5 years of experience in operations technology, systems integration, tech consulting, or manufacturing/supply chain operations
- Demonstrated experience writing functional/technical specifications and leading them through development teams
- Track record of leading platform migrations or system go-lives in production environments with low tolerance for downtime
- Strong data literacy - comfortable mapping data flows across systems, reviewing data source structures, and identifying integration patterns (you don't need to write code, but you need to understand schemas and pipelines)
- Excellent stakeholder management - able to translate between floor supervisors and software engineers, and escalate effectively when blocked
- Entrepreneurial with an ownership mindset: you thrive in small teams where ambiguity is the norm
- Strong written communication - your project updates, go-live comms, and stakeholder messages are clear, structured, and drive action
- Quantitative and analytical: expertise with spreadsheet tools, data visualization, and comfort reviewing data pipelines and dashboards
Nice to have
- Experience with Warehouse Management Systems including rollout and floor training
- Familiarity with cloud data warehouses (Snowflake, BigQuery) and orchestration tools (Airflow)
- Experience with food manufacturing traceability systems (CCP, FIFO, lot tracking)
- Background in food manufacturing, meal kit, or CPG operations
- Experience with agile sprint planning and working with distributed development teams
Let’s cut to the cheese, this is why you'll love it here:
- Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
- Health & Wellness -Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
- RRSP Matching - Competitive RRSP matching program offered
- Vacation & PTO -Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
- Family Benefits - A parental leave top-up program for expectant parents.
- Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
- Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
- Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
- Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!
Working Conditions:
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.
If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.
This is a posting for an existing vacancy. We are actively seeking to fill this position.
#factor
#JD1008
Toronto, ON Pay Range
$88,200—$98,200 CAD
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