Market Housing Property Manager

CMHA Kelowna & District is hiring a full-time Market Housing Property Manager. This position is 37.5 hours a week with a typical work week of Monday - Friday 8:00am – 4:00pm.

WHO IS A MARKET HOUSING PROPERTY MANAGER?

The Market Housing Property Manager is responsible for oversight of the Prevention and Diversion Program and Scattered-Sites Housing Program including procuring rental units in the private rental market, coordinating the maintenance and management of rental units, and acting as the key point of contact/liaison between CMHA Kelowna & District and landlords, and coordinating and responding to Residential Tenancy Act disputes. The Market Housing Property Manager will ensure the Prevention and Diversion staff are trained, supported, and guided to achieve the highest standards of practice, while maintaining alignment with the organization's strategic vision and values.

WHAT DOES A MARKET HOUSING PROPERTY MANAGER DO?

• Works alongside the Manger of Community Roots to oversee the day-to-day operations of the Scattered-Sites Program, and supervises the Prevention and Diversion Program
• Proactively seeks out new housing opportunities by recruiting landlords and community partners
• Serves as the primary point of contact for landlords participating in the Scattered-Sites Program
• Negotiates leases with landlords, signs program agreements with occupants, works with the Ministry of Social Development and Poverty Reduction to set up direct rent
• Coordinates with internal and external maintenance teams, ensures that units are ready for new occupants and that ongoing maintenance is completed
• Oversees unit inspections, provides support to resolve any serious occupancy issues, and delivers breach and eviction notices
• Maintains documentation of lease agreements, unit inspection reports, budgets, expenditures, maintenance schedules and other pertinent information in accordance with agency and best practice standards
• Act as a resource to Case Managers as clients identify and choose units
• Supports the CMHA Kelowna & District Supportive and Affordable Housing Programs as needed with Residential Tenancy Act disputes
• Prep units prior to walk throughs as needed
• Builds comprehensive relationships with a diverse range of community partners including housing providers in both the private and non-profit sector, and other community organizations that are instrumental/necessary to ensure the ongoing development and operation of the program
• Educates landlords about CMHA Kelowna & District programs, including rental subsidy programs, rent direct payments, and supports available to occupants as required
• Participate in case conferences for occupants at risk of losing their housing to assist in creative problem solving to ensure housing stability
• Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner, including providing harm reduction kits
• Collaborates with emergency response teams, law enforcement, and medical personnel when necessary
• Support administrative tasks for Rent and Crisis Supplements of the Prevention and Diversion Program and supporting the CMHA Kelowna & District Supportive and Affordable Housing Programs
• Ensure accuracy of financial reporting for prevention and diversion services
• Supervise and support staff by assigning work, providing feedback, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records
• Participate in the recruitment and selection of staff, including screening applicants, participating in interview panels, and making hiring recommendations
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Degree in Social Services or related field
• Minimum 1 year of experience in property management, housing management, or related field
• Minimum 1 year of experience building and fostering relationships with housing providers is considered an asset
• Valid Class 5 BC driver’s license
• Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, ASIST, CPR and Naloxone considered an asset
• Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
• Listening and communication skills to deal with tenants, property owners, and internal/external service providers
• Strong leadership and coaching skills to foster teamwork and motivate staff
• Demonstrated negotiation and advocacy skills considered an asset
• Ability to work independently and as part of a team
• Ability to maintain consistent professional boundaries, exercising mature judgment and understanding safety concerns
• Understanding of challenges faced by vulnerable populations seeking permanent housing, including those experiencing, or at-risk of being unhoused
• Knowledge of the local private rental market and BC Residential Tenancy Act
• Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informed lens
• Proficient understanding of Microsoft Outlook, Word and Excel
• Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS) and Housing Connections
• Strong attention to detail
• Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
• Critical thinking, problem-solving, and decision-making skills
• Conflict resolution, crisis intervention and mediation skills to resolve tenancy disputes
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
• Ability to travel between facilities and other locations on a daily basis

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive annual salary of $58,246.50
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• Workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.