Medical Office Assistant

Description

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)
Status: Full-time (37.5 hrs/week between 7:45AM - 5:00PM - variable schedule every day for a maximum of 7.5 hours per day and 30 minutes unpaid lunch)
Schedule: Monday to Friday

Create exceptional customer experiences

Join our team

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

• You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities

• You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame

• You will collaborate with all team members in order to maintain excellent service

• You are an expert in the operational processes of the clinicians under your responsibility

Here’s how

• Greet patients and direct them to the appropriate service

• Handle incoming calls, voicemails and emails of the physicians in your care

• Respond to various client requests with courtesy, confidentiality, and professionalism

• Make inquiry calls to hospitals and clinics

• Contact patients to obtain or communicate information

• Manage physicians' schedules

• Perform tasks transmitted via the electronic medical record (EMR)

• Prepare and coordinate insurance files

• Forward documentation to patients (requests, references, forms, etc. ....)

• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments

• Perform billing for non-insured services

• Communicate and collaborate with different departments internally to optimize process and service delivery

• Provide administrative and clerical support to ensure the efficient operation of the clinic

• Respecting and following the company policies and protocols

Qualifications

You’re the missing piece of the puzzle

• High school diploma

• 1-2 years of experience in a similar position or in office work

• Experience in the medical field

• Secretarial/Medical secretarial training

• Bilingualism (spoken and written)

• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills

• Thorough, methodical, detail-oriented, self-directed and organized

• Ability to adapt in a constantly changing environment

• Focused on excellence in customer service

• Courtesy, empathy and discretion

• Demonstrated teamwork

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

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