Posted 2 months ago
Member/client services agent, Member/client sales and service
@ Caisse Desjardins des Grandes-Cultures-du-Lac
Dolbeau-Mistassini, Quebec
Overview
Caisse Desjardins des Grandes-Cultures-du-Lac is hiring a full-time, on-site member/client services agent for a temporary 15-month position. The role combines customer service with sales, handling member requests and developing business relationships. The posting requires French and a trade school diploma plus at least one year of relevant experience.
Responsibilities:
- Assister les membres et clients et répondre à leurs questions
- Aider à conclure des ventes et traiter les transactions
- Répondre aux appels et transférer les demandes
- Saisir les occasions d'affaires par la sollicitation
Requirements summary:
- Diplôme d'études professionnelles dans un domaine connexe
- Minimum d'une année d'expérience pertinente
- Connaissance du français requise
- Autres combinaisons de formation et d'expérience peuvent être considérées
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
| Education | Trade certificate (required) |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Caisse Desjardins des Grandes-Cultures-du-Lac
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
The work mode arrangement for the position is full-time on site.
Temporary 15- Month Position.
As a member/client service agent – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for products and services or in response to general information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. More specifically, you will be required to:
- Assist members and clients, listen to their needs, handle their requests and answer their questions
- Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want. Help close sales, process transactions and follow up as needed. Ensure member and client satisfaction
- Take phone calls, handle information requests and forward them to the right person
- Seize business opportunities and help increase sales through solicitation
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
#LI-Onsite
What you bring to the table
- Trade school diploma in a related field
- A minimum of one year of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )Job Family
Member/client sales and service (FG)Unposting Date
2026-09-29Journal
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