Posted 3 days ago
Member Engagement Associate (Part-Time)
@ Altea
Winnipeg, Manitoba
Overview
Altea is hiring a part-time Member Engagement Associate to greet members, run check-in, and support recovery services and the ProShop at its fitness and wellness club. The role requires weekday daytime availability (8 am to 6 pm), minimum 25 to 30 hours per week, and open weekend availability is an asset. Standard First Aid and CPR-C, and a criminal background check, are required.
Responsibilities:
- Greet members and guests on every shift
- Manage check-in and guest registration
- Assist with recovery services and ProShop
- Learn member preferences and handle inquiries
- Keep the front of house clean and organized
Requirements summary:
- Customer-facing, hospitality, or service experience
- Warm, clear communicator
- Basic computer and check-in platform skills
- Valid Standard First Aid and CPR-C
- Availability for weekday daytime, with weekend availability an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 25 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer low |
| Licences & certifications | Standard First Aid, CPR-C |
| Background checks | criminal record |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altea
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A community designed to elevate and activate your fitness and wellness journey.
Full company description
Altea is Canada’s leader in fitness and wellness - built for Canadians, by Canadians. We believe that fitness is more than a routine; it’s a lifestyle that transforms lives and strengthens communities. Founded by industry veterans, Altea’s mission is to create high-performance environments where people feel inspired, supported, and empowered to reach their full potential. Our world-class clubs feature cutting-edge fitness classes, top-tier amenities, and expert coaching to help our members move better, feel stronger, and live healthier. With industry-leading locations across Canada - including our 80,000-square-foot space in Winnipeg, our 89,000-square-foot club in Toronto’s Liberty Village, and our upcoming luxury club, AVANT by Altea, launching in Yorkville - we are redefining the fitness experience. At Altea, we don’t just build fitness and wellness spaces - we build exceptional teams. We’re looking for passionate, driven professionals who thrive in leading communities, and excel in a fast-paced and collaborative environment. If you’re a team player who loves pushing boundaries, embracing innovation, and making a real impact, this could be your next career move. Join us; let’s make a difference together.
- LinkedIn followers
- 6,704
- People associated on LinkedIn
- 288
- Reported office locations
- 25 Ordnance St, Toronto, Ontario M6K, CA
- 100 South Town Rd, Winnipeg, Manitoba R3Y, CA
- 425 West 6th Avenue, Vancouver, British Columbia V5Y1L3, CA
- 1660 Carling Ave, Ottawa, Ontario K2A 1C5, CA
- Business categories
- Training
- Communities
- Fitness
- Personal Development
- Other recorded names
- Altea
- Altea SI
- Specialties
- Group training
- Personal training
- Health
- Fitness
- Gym
- Wellness
- Exercise
- Kids activity centre
- Aquatic centres
- Women's only fitness
- Studio Fitness Classes
- Hot Yoga
- Yoga
- Group Cycle
- Boxing
- Anti-Gravity Fitness
- Rock Climbing
- Ninja Course
- Skating Treadmill
- Birthday Parties
- Corporate Events
- Fine Dining
- Custom Events
- Swimming Lessons
- and Summer Camps
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Altea is Canada’s leader in fitness and wellness - built for Canadians, by Canadians. We believe that fitness is more than a routine; it’s a lifestyle that transforms lives and strengthens communities. Founded by industry veterans, Altea’s mission is to create high-performance environments where people feel inspired, supported, and empowered to reach their full potential. Our world-class clubs feature cutting-edge…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | Group trainingPersonal trainingHealthFitnessGymWellnessExerciseKids activity centreAquatic centresWomen's only fitness |
| Open jobs on Jobsy | 51 |
| View page |
Availability is required on weekdays during the day (8 am–6 pm), and open availability on Fridays, Saturdays, and Sundays will be considered an asset. Candidates must be able to work a minimum of 25–30 hours per week.
Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience.
The Member Engagement Associate is the first person a member sees when they walk through the door, and that moment shapes the entire experience that follows. You are the face of the club on every shift. You greet members by name, make guests feel immediately welcome, and set the tone for everything Altea represents. Your scope extends beyond the front desk to include recovery services and the ProShop where applicable, and the standard you hold across all of these areas is part of what makes the member experience exceptional.
If you are someone who lights up around people, takes pride in the details, and finds real satisfaction in making others feel at home, keep reading.
WHAT YOU'LL DO
- Welcome Every Member. You greet every person who walks through the door with warmth and presence. Not a script. Genuine attention that makes members feel recognized and valued from the moment they arrive.
- Run a Tight Check-In. You manage the check in process efficiently and accurately. Every visit logged, every guest registered, every detail handled so the member never has to think about it.
- Support Recovery and the ProShop. Where applicable, you assist members with recovery services and ProShop needs, maintaining the same warmth and knowledge you bring to the front desk.
- Know Your Members. Regular members have names, preferences, and routines. You learn them. You remember them. A member who feels known comes back, and that matters.
- Handle It With Care. Inquiries, account questions, scheduling requests, the occasional concern. You handle them calmly, confidently, and in a way that reflects what Altea stands for.
- Hold the Standard. The front of house is the first and last impression of the club. You keep it clean, organized, and professionally presented on every shift, because you understand what it communicates.
WHO YOU ARE
You are here to make people feel like they belong. That is the core of this role and the core of the member experience at Altea.
- You are genuinely warm. Not performed warmth. The kind that comes from actually caring about the person in front of you. Members feel it, and they remember it.
- You are reliable and consistent. You show up on time, prepared, and ready to bring your best. Your team and your members can count on you to be the same person every single shift.
- You pay attention to the details and you don't wait to be told. The desk is organized before the first member arrives. You see a lineup forming and you step in. You see a new member looking uncertain and you introduce yourself. The experience is everyone's responsibility, and you take that personally.
- You are proud of where you work. When you talk about Altea to a member, a guest, or a prospective member on a tour, it comes through. You believe in what this club offers and it shows in how you show up.
WHAT WE'RE LOOKING FOR
- Experience in a customer-facing, hospitality, or service role. fitness or premium retail experience is an asset
- Warm, clear communicator who is comfortable with people of all backgrounds and energy levels
- Reliable, punctual, and takes pride in the details of their work
- Comfortable with basic computer systems, check in platforms, and member facing software. training provided
- Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club
- Valid Standard First Aid and CPR-C, maintained annually
- Criminal Background Check required prior to commencement
WHAT YOU'LL EARN
This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. You'll receive group health benefits, a complimentary Altea membership, and career-defining growth and development opportunities within a rapidly expanding Canadian brand.
We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.
AI Disclosure: To support our hiring process, artificial intelligence based tools may be used to assist with screening and assessment activities, alongside human review.
We thank you for your interest; however, only candidates selected for an interview will be contacted.
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