Posted 2 months ago
Member Experience Supervisor
@ Movati
Richmond Hill, Ontario
Overview
Movati is hiring a Member Experience Supervisor, a full-time role acting as delegate to the Experience Manager. The supervisor coaches staff, helps the team meet sales targets, matches members with Club products and services, and resolves concerns. The posting states a salary of $45,000 to $60,000 plus performance-based commission eligibility, with early morning, day, afternoon and weekend shifts.
Pay:
$45,000–$60,000 a year
Responsibilities:
- Coach and motivate the member experience team
- Help the team reach sales goals and targets
- Greet members and match them with Club products and services
- Answer membership questions and resolve concerns
Requirements summary:
- 2+ years of related customer experience
- 1+ years of sales experience
- Proven sales success and customer growth
- Availability for early mornings, days, afternoons and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer low |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Movati
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Join The Movement!
Full company description
At MOVATI Athletic, we redefine what it means to move, feel, and live well. We promise to deliver an exceptional fitness experience for our members, where everyone who walks through our doors feels welcome, feels comfortable, and feels healthy. Who We Are Founded in 1997, MOVATI Athletic has grown to 18 clubs across Ontario and Alberta, and we’re just getting started. As one of Canada’s leading premium fitness brands, we blend luxury, performance, and community to deliver an experience that goes beyond the gym. Our People With over 2,000 passionate team members, our people are what make MOVATI come alive. From our expert trainers and energetic instructors to our welcoming front desk and café teams, every role plays a part in creating the vibrant, inclusive atmosphere our members love. We don’t just work here, we live and breathe wellness. Join The Movement Enjoy premium perks, complimentary membership access, and continuous learning opportunities that fuel both your personal and professional growth. At MOVATI, you’re not just building a career, you’re shaping the future of fitness.
- LinkedIn followers
- 9,510
- People associated on LinkedIn
- 979
- Reported office locations
- 295 The West Mall, Suite 410, Toronto, Ontario M9C 4Z4, CA
- Business categories
- Lifestyle
- Health Care
- Fitness
- Other recorded names
- Movati
- MOVATI Athletic
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At MOVATI Athletic, we redefine what it means to move, feel, and live well. We promise to deliver an exceptional fitness experience for our members, where everyone who walks through our doors feels welcome, feels comfortable, and feels healthy. Who We Are Founded in 1997, MOVATI Athletic has grown to 18 clubs across Ontario and Alberta, and we’re just getting started. As one of Canada’s leading premium fitness…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Partnership |
| Year founded | 1997 |
| Open jobs on Jobsy | 90 |
| View page |
Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.
Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Afterall, a team that works together, wins together!
Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcomed.
Annual salary range: $45,000 - $60,000 + performance-based commission eligibility.
- The posting is for an existing, currently open position.
The compensation will be determined based on experience, skills set, education and training, and other organizational needs.
Qualifications
We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course, we expect that when we meet, you can articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences. You are also able to work a variety of shifts including early mornings, days, afternoons and weekends.
Perks
We offer a competitive total compensation package that includes an industry leading base salary, commission, group benefits, complimentary membership and leadership training to help ensure you are always learning and developing. Our promise at MOVATI is to help you feel welcome, feel comfortable and feel healthy.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***
Click that button and apply now!
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