Posted 15 days ago
Member Service Supervisor
@ StellerVista Credit Union
Cranbrook, British Columbia
Overview
StellerVista Credit Union is hiring a Member Service Supervisor for its Cranbrook Branch to lead the member sales and service team and manage daily branch operations. The role covers sales coaching, deposit and treasury oversight, and recruiting and training staff. The posting states a permanent full-time schedule of 37 hours per week, with a salary range of $63,789 to $79,736 per year.
Pay:
$63,789–$79,736 a year
Responsibilities:
- Manage daily operations of the member sales and service area
- Oversee branch deposit and treasury functions
- Supervise and direct member sales and service staff
- Coach staff to meet team sales goals
- Recruit, orient and train team members
Requirements summary:
- One-year post-secondary certificate in business administration or operations management
- Five years of member service experience at a financial institution, including two years in a senior role
- One year of first-line supervisory experience preferred
- Knowledge of credit union deposit products and banking systems
- Ability to administer a collective agreement
- PC literacy in Microsoft Word and Excel
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 37 |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Background checks | criminal record, credit |
| Education | Trade certificate (required) |
| Fields of study | business administration, operations management |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
StellerVista Credit Union
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Together Through Life
Full company description
At StellerVista Credit Union, in true cooperative fashion, you are a member and an owner. Together, we are part of something bigger, yet local - and Local decision making is how small towns like ours can thrive. Not from corporate or generic solutions - but from tailor made options. Our commitment goes far beyond money and donations, we are volunteers and advocates for our communities. Our entire team takes pride in demonstrating to care and compassion in the course of providing top-tier professional financial service and advice. Local banking works, and it works better than other options - StellerVista is the case study example of this. We have branches in Elkford, Sparwood, Fernie, Cranbrook, Castlegar, Slocan Park, and Greenwood. Members living in these remote areas, or anywhere else for that matter, have access to mortgages, small business loans, savings and investing accounts, credit cards, personal loans, wealth management, insurance, and much more - all built on a high-touch, personalized service. One that meets you where you are, and helps you get your goals. Plainly stated, local banking makes a local impact. Where do you bank?
- LinkedIn followers
- 471
- People associated on LinkedIn
- 57
- Reported office locations
- 920 BAKER ST, Cranbrook, British Columbia V1A 1A5, CA
- 814 Michel Road, PO Box 189, Elkford, BC V0B 1H0, CA
- 1601 9th Avenue, PO Box 1440 Fernie, Fernie, BC V0B 1M0, CA
- 124 Aspen Drive, PO Box 1030, StellerVista Sparwood, BC V0B 2G0, CA
- 630 17th St, Castlegar, British Columbia V1N 4G7, CA
- 3014 Highway 6, Slocan Park, British Columbia V0G 2E0, CA
- 256 S Copper Ave, Greenwood, British Columbia V0H 1J0, CA
- Business categories
- Commercial Lending
- Finance
- Banking
- Non Profit
- Lending
- Financial Services
- Other recorded names
- StellerVista Credit Union
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At StellerVista Credit Union, in true cooperative fashion, you are a member and an owner. Together, we are part of something bigger, yet local - and Local decision making is how small towns like ours can thrive. Not from corporate or generic solutions - but from tailor made options. Our commitment goes far beyond money and donations, we are volunteers and advocates for our communities. Our entire team takes pride…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 51-200 employees |
| Headquarters | Cranbrook, British Columbia |
| Organization type | Nonprofit |
| Year founded | 1950 |
| Open jobs on Jobsy | 7 |
| View page |
About StellerVista
StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.
In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.
The Opportunity
If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Supervisor.
Position Overview
As the Supervisor of the Member Service Department in the Cranbrook Branch, you’ll meet team sales goals for the assigned area through sales coaching and member relationship management tools and techniques. You will manage the day-to-day operation of the member sales and service area including overseeing branch deposit functions to support the credit union brand as well as the application of safeguarding and security precautions and branch treasury functions. You’ll supervise and provide daily direction to member sales and service staff to ensure the effective provision of quality member relationship services, to maximize revenue generation, promote growth and to help members achieve and maintain their financial health. You will also recruit, orient and train team members.
(This position is outside of the bargaining unit)
Schedule Description
Permanent Full-Time – 37 Hours per week
Tuesday, Wednesday &Thursday 8:00am - 4:45pm
Friday: 8:45am - 5:15pm
Saturday 8:45am - 3:15pm
Education and Experience:
- Completion of a one-year post- secondary certificate in business administration or operations management in a college or technical school environment.
- Candidates require a minimum of 5 years of related member service experience in a financial institution including at least 2 years in a Senior Member Service position. Our preferred candidate will also bring 1 year of experience in a first-line supervisory role.
OR
An equivalent combination of education and experience.
Successful candidates must also demonstrate the following:
- working knowledge of supervisory skills such as scheduling and work assignment, recruitment, and performance management
- ability to provide leadership, coaching and mentoring to an assigned team, and to motivate continuous learning and performance development in others.
- knowledge of and ability to administer a Collective Agreement within the day-to-day operations of the branch.
- working knowledge of credit union deposit products and services
- sound working knowledge of the current banking system
- success in responding to member enquiries and providing a high level of member service
- PC literacy including Microsoft Word or other word processing software, Excel, or other spreadsheet application
- demonstrated proficiency in oral and written communication skills and the ability to project a courteous, professional image
Compensation: We are pleased to offer a competitive compensation package including but not limited to participation in extended benefits and pension programs, health and wellness programs, and a competitive vacation entitlement.
Annual salary commensurate to education and experience.
Current annual salary range: $63,789.00 - $79,736.00
At StellerVista Credit Union we are proud to offer an employee experience that includes:
- Opportunity for professional growth and development
- A supportive and inclusive work environment
- The opportunity to make a meaningful impact in the lives of our members and the community
- A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
- Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement
About the Kootenay Region
The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.
The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.
Job Location – Cranbrook, B.C
Closing date – Open until filled.
How to Apply
If this sounds like a position for you, Apply Now, and should you have a problem in uploading your resume, please contact us at [email protected]
Check out StellerVista’s career opportunities here: Careers StellerVista Credit Union
We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.
We’re proud of our team. They make us who we are.
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