Posted 4 days ago
Member Services Consultant (Don Mills, FT)
@ CAA Club Group
Toronto, Ontario
Overview
CAA Club Group is hiring a full-time Member Service Consultant in Don Mills to serve members in person. The role centres on selling memberships and merchandise, booking car rentals, taking passport photos, issuing International Driving Permits and offering travel insurance. Candidates need 2-3 years of retail customer service and sales experience and flexible store hours; the posting states that total compensation follows the applicable collective agreement.
Responsibilities:
- Sell memberships and merchandise to members
- Make car rental reservations
- Take passport photos and issue International Driving Permits
- Educate members on travel insurance options
Requirements summary:
- 2-3 years customer service and sales experience in retail
- Excellent written and oral communication
- TICO certification completed or willingness to complete
- Available for flexible store hours
- Post-secondary education in travel and tourism is a strong asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | TICO |
| Education | College diploma (preferred) |
| Fields of study | Travel and Tourism |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CAA Club Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 108 |
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
Join our growing team where everyone belongs!
Position Details
What you will do:
As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise.
You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.
Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement.
Who You Are:
• 2-3 years customer service and sales experience in a retail environment
• Excellent communication skills both written and oral
• TICO certification completion or working towards/ willing to complete
• Available to work flexible store operation hours
• Post-secondary education in Travel and Tourism, or related field is a strong asset
Please note: Internal applicants are asked to formally express their interest by applying online no later than 5 business days of position being posted
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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