Posted last month
Member Services Supervisor
@ Crunch Fitness Canada
Waterloo, Ontario
Overview
Crunch Fitness Canada is hiring a full-time Membership Services Supervisor to drive weekend sales production and lead the club floor when the General Manager is not onsite. The role requires leading sales, coaching staff and resolving member concerns. The posting states a Wednesday to Sunday schedule with Monday and Tuesday off, including weekend shifts.
Pay:
$20 an hour
Responsibilities:
- Drive weekend lead generation, appointments and membership sales
- Coach and challenge Member Services Representatives to meet goals
- Lead the club floor and serve as escalation lead when the GM is absent
- Address and resolve member concerns per company policy
- Support onboarding and development of new team members
Requirements summary:
- New or recent graduate in business, fitness or health promotion, or related field
- 1 to 2 years of customer service or sales experience
- Available to work weekends and peak periods
- Competitive, self-motivated and goal-driven
- CPR/AED certification (within 30 days of hire)
Tools & skills
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 50 lb · computer low |
| Licences & certifications | CPR/AED |
| Background checks | criminal record |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Fitness, Health promotion |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Crunch Fitness Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
3 million members globally. Crunch Fitness Canada is headed to infinity and beyond.
Full company description
As a health and fitness industry leader, Crunch Fitness Canada fuses fitness with entertainment. We pride ourselves on our NO LIMITS philosophy and commitment to community. Crunch is more than a gym. It's a club for people with different goals, exercising in various ways and working out together. We take No Limits seriously, with plans to open 50 clubs by the end of 2025.
- LinkedIn followers
- 3,334
- People associated on LinkedIn
- 146
- Reported office locations
- 360 Holiday Inn Dr, Cambridge, Ontario, CA
- 382 Yonge Street, 4th Floor, Toronto, Ontario M5G 1S8, CA
- 630 Peter Robertson Blvd, Brampton, Ontario L6R 1T4, CA
- 40 Hansen South, Brampton, Ontario L6W 3H4, CA
- 25 Kings Cross, Brampton, Ontario L6T 3V5, CA
- 150 Holiday Inn Dr, Cambridge, Ontario N3C 0A1, CA
- 6460 Millcreek Rd, Mississauga, Ontario L5N 2V6, CA
- 777 Weber Str East, Kitchener, Ontario N2H 1H5, CA
- 1685 Main Street, Hamilton, Ontario L8S 1G5, CA
- 1389 Upper James St, Hamilton, Ontario L9B 1K2, CA
- 77 James St N, Hamilton, Ontario L8R 2K3, CA
- 5844 Malden Road, LaSalle, Ontario N8T 2Z3, CA
- 26 West Street N, Orillia, Ontario L3V 5B8, CA
- 560 Parkside Drive, Waterloo, Ontario N2L 5Z4, CA
- 1950 Lauzon Road, Windsor, Ontario N8T 2Z3, CA
- 1251 Huron St North, London, Ontario N5Y 4V1, CA
- Business categories
- Training
- Fitness
- Wellness
- Personal Health
- Other recorded names
- Crunch Fitness Canada (CFC004)
- Crunch Fitness Canada
- Crunch Fitness Canada Corporate
- Crunch Fitness Canada (South Shore)
- Crunch Fitness Canada (CFC009)
- Crunch Fitness - Hamilton
- Crunch Fitness Canada
- Specialties
- fitness
- personal training
- Health
- and Wellness
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As a health and fitness industry leader, Crunch Fitness Canada fuses fitness with entertainment. We pride ourselves on our NO LIMITS philosophy and commitment to community. Crunch is more than a gym. It's a club for people with different goals, exercising in various ways and working out together. We take No Limits seriously, with plans to open 50 clubs by the end of 2025.
| Field | Value |
|---|---|
| Industry | Health, Wellness & Fitness |
| Company size | 201-500 employees |
| Headquarters | Cambridge, Ontario |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | fitnesspersonal trainingHealthand Wellness |
| Open jobs on Jobsy | 64 |
| View page |
Benefits:
- Opportunity for advancement
- Training & development
- Bonus based on performance
At Crunch, we believe in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. We are looking for driven, competitive, and results-oriented individuals who are ready to lead from the front and take ownership of performance.
If you thrive in a fast-paced, target-driven environment and are ready to own weekend production, lead from the floor, and elevate your career in the business of fitness, this opportunity is for you.
Position Overview:
The Membership Services Supervisor plays a critical role in driving weekend sales production and ensuring seamless club operations. This is a performance-focused leadership position responsible for maintaining revenue momentum and supporting the team in achieving measurable results. HOURS OF WORK: WED, THURS, FRIDAY 12-8PM AND WEEKENDS SAT/ SUN 10-6PM OFF MONDAY AND TUESDAY
Reporting directly to the General Manager, you are the leader on the floor when the GM is not onsite. You own production during your shifts — setting the pace, bringing the energy, reinforcing accountability, and ensuring members receive an exceptional Crunch experience.
This opportunity is ideal for competitive, career-driven new or recent graduates who are ready to prove themselves in a performance-based leadership role. The position is Full Time and ideally a Thursday–Tuesday schedule, with Friday–Sunday required.
Responsibilities:
Sales & Revenue Leadership:
- Drive weekend lead generation, appointments, and membership sales
- Consistently achieve and exceed personal sales targets
- Support and challenge Member Services Representatives to meet daily and weekly goals
- Assist with closing sales and overcoming objections during peak periods
- Ensure timely follow-up on all leads and trial passes
- Track and report key weekend performance metrics to the General Manager
Floor Leadership & Operational Excellence:
- Foster a welcoming, energetic, and inclusive environment for all members and guests
- Lead from the front through strong personal performance and professionalism
- Provide real-time coaching to elevate sales execution and member experience
- Support onboarding and development of new team members
- Maintain smooth club operations and uphold high standards of cleanliness and presentation
- Serve as the primary escalation lead when the General Manager is not onsite
- Address and resolve member concerns in alignment with company policies
- Reinforce adherence to all company policies, procedures, and operational standards
Who You Are:
- New or recent graduate in business, fitness, health promotion, or a related field, ready to build a career in fitness leadership
- 1–2 years of customer service or sales experience with proven results
- Confident working in a performance-based environment with measurable targets
- Competitive, self-motivated, and energized by hitting goals
- Comfortable leading peers through influence and strong personal example
- Strong communicator with an ownership mentality and growth mindset
- Available to work weekends and lead during peak traffic periods
- A basic criminal background check will be required to be completed prior to starting your employment with Crunch. This is to ensure a safe and secure environment for all employees and members.
- CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements:
- Ability to lift or move up to 50 lbs
- Prolonged standing and walking required
Our Core Values:
- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
- All In, All The Time - We give 100% without hesitation
- Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
- Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community
Are you ready to lead from the front, drive results, and accelerate your career in fitness leadership?
Vacancy Status: This posting is for an existing vacancy.
AI Use in Recruitment: As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are reviewed and made by human decision-makers at Crunch. AI tools do not independently determine candidate selection or employment outcomes. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.