Posted 11 months ago
Membership Advisor
@ Stem Health Inc.
Toronto, Ontario
Overview
Stem Health Inc. is hiring a full-time Membership Advisor to convert inbound leads into booked visits and signed memberships. The role involves phone, video, text and email conversations, CRM follow-up, and explaining membership and Annual Health Assessment options. The posting asks for 2 to 5 years of high-activity sales or advisory experience and flex hours for evening campaigns or events. No pay range is stated.
Responsibilities:
- Respond to and convert inbound leads into memberships or assessments
- Ask prospective members for a booking, deposit or signed agreement
- Manage follow-up sequences and CRM notes and stages
- Explain membership tiers and services in plain language
- Collaborate with marketing on scripts, emails and landing pages
Requirements summary:
- 2 to 5 years in sales or advisory roles with high daily activity
- Track record of meeting conversion targets
- Comfortable on phone, video, text and email
- Confident discussing pricing and asking for a decision
- Strong organization for tasks and follow-up
- Availability for flex and evening hours during campaigns or events
Tools & skills
Source and dates
Source type not verified · humi
- Employer posting date
- 2025-12-19
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stem Health Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Care rooted in you. Primary and proactive health care for individuals, families and businesses. Opening Fall 2026
Full company description
At Stem Health, we believe healthcare should feel human, calm and prepared. We offer primary and proactive healthcare that remembers you and moves you forward. Through memberships, comprehensive health assessments and speciality programs designed around individual goals, we bring together everything you need to take charge of your health. A dedicated physician who remembers you. A Care Team that advocates on your behalf. A personalized Health Plan that keeps you moving between visits. And a Health Story that carries every result and decision forward so nothing gets missed. We're building towards a standard of care where everyone navigates their health with confidence, clarity and trust. Supported by the best of modern medicine, personalized to them. Our flagship location in Toronto will open in Fall 2026 at First Canadian Place. Virtual care is currently available to members through the Stem Health Member Portal. Care rooted in you.
- LinkedIn followers
- 213
- People associated on LinkedIn
- 11
- Reported office locations
- 1 First Canadian Place, Toronto, ON M5X1E1, CA
- Other recorded names
- Stem Health
- Specialties
- Primary Care
- Proactive Care
- Health Assessments
- Advanced Diagnostics
- Women's Health
- Men's Health
- and Sports Medicine
- Profile identifies a recruitment agency
- No
At Stem Health, we believe healthcare should feel human, calm and prepared. We offer primary and proactive healthcare that remembers you and moves you forward. Through memberships, comprehensive health assessments and speciality programs designed around individual goals, we bring together everything you need to take charge of your health. A dedicated physician who remembers you. A Care Team that advocates on your…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 2-10 employees |
| Headquarters | Toronto, ON |
| Organization type | Privately Held |
| Year founded | 2025 |
| Specialties | Primary CareProactive CareHealth AssessmentsAdvanced DiagnosticsWomen's HealthMen's Healthand Sports Medicine |
| Open jobs on Jobsy | 39 |
| View page |
About Stem Health
Stem Health is reimagining the healthcare experience for individuals seeking an elevated healthcare experience. We deliver proactive, personalized primary care that combines medical excellence with the warmth of hospitality - anchored in a beautiful, thoughtfully designed space. Our care model is relationship-based, data-informed, and built on a foundation of time, trust, and exceptional service.
Position Summary
As a Membership Advisor, you’re often the first real conversation a prospective member has with Stem Health. You respond fast, build trust quickly, and translate our Membership and Annual Health Assessment (AHA) options into clear next steps. You’ll guide potential clients from “curious” to “booked” to “signed,” keeping the process organized and the experience calm.
Key Responsibilities
- Represent Stem Health’s brand to respond and convert inbound leads, recommend the right next step: membership, annual health assessment, or a follow-up conversation
- Ask for commitment: booked visit, deposit, or signed membership agreement
- Own follow-up and reporting hygiene
- Build and run simple follow-up sequences
- Keep clear notes and stages in the CRM so the team can pick up any conversation easily
- Work daily from a personal call list so leads don’t disappear into the void
- Re-engage prospective clients from key campaigns and partners
- Explain how Stem Health works in clear, everyday language
- Walk through membership tiers and what clients actually receive (time with clinicians, assessments, ongoing care, diagnostics, access to services)
- Collaborate with marketing on call scripts, email templates, and landing page copy
- Share what you’re hearing: objections, what converts, what confuses people, what’s landing
- Support occasional in-clinic tours, webinars, or events for prospective members
Qualifications & Experience
- 2–5 years in a sales or advisory role with high daily activity (inside sales, hospitality, med spa, boutique fitness, membership sales, client advising)
- Track record of hitting conversion targets
- Comfortable on phone, video, text, and email
- Confident discussing pricing and asking for a clear yes or no
- Strong personal organization system for tasks and follow-up
- Genuine interest in health, wellness, and preventive care
- Comfortable in an early-stage setting where playbooks evolve
- Availability for flex hours at times (campaigns or events can run evenings)
Ideal Candidate
You’re the kind of person who can be warm and direct in the same sentence. You love building relationships through conversation, you follow through, and you enjoy the organization of sales opportunities that’s accurate. You listen for what clients really want, explain options without the jargon, and you’re comfortable asking for the decision—politely, confidently, and without making it awkward.
Why Join Stem Health
- Opportunity to shape a new model of premium primary care in Canada.
- Collaborate with an interdisciplinary team of clinicians, designers, and technologists.
- Work in a culture that values innovation, empathy, and evidence-based excellence.
- Be part of a mission-driven organization improving how people experience health.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.