Network Support Technician

Position Title: Network Support Technician

Position Type: Full-Time

Reports to: Senior Systems Administrator

Job Overview

Reporting to the Senior Systems Administrator, the Network Support Technician is responsible for designing, implementing, and maintaining secure, redundant, and scalable enterprise network infrastructure. This role ensures optimal network performance, reliability, and compliance with security best practices, while providing advanced technical support and guidance across the organization.

Organizational Status

The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 1962+ people, with approximately 532 living in Haisla (Kitamaat Village). We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

Duties & Responsibilities

• Maintain, configure, and manage secure and reliable network infrastructure (LAN, WAN, WLAN) to ensure consistent connectivity and performance.
• Configure and manage network devices, including switches, routers, VLANs, DHCP, TCP/IP, and VoIP systems, to ensure efficient connectivity and communication.
• Recommend system upgrades to improve performance, security, and scalability, and implement failover designs to ensure network resilience.
• Perform firewall rule and VPN configurations (site-to-site and remote access), and high-availability setups.
• Ensure the network infrastructure design meets security and compliance standards such as ISO 27001, SOC 2, NIST, HIPAA, and COBIT, while implementing access controls that comply with data privacy regulations and uphold Indigenous data sovereignty principles.
• Monitor, audit, and analyze network performance, security logs, and access controls to identify and mitigate risks.
• Work collaboratively with team members on network capacity planning, proactive maintenance, incident resolution, and disaster recovery readiness to ensure business continuity.
• Track and manage network equipment lifecycles and related licenses including firewalls, switches, and routers, ensuring timely renewals, firmware updates, compliance, and proactively informing the Director, IT of upcoming hardware end-of-life (EOL) timelines to support upgrade planning and network reliability.
• Resolve escalated technical issues from Computer Technicians and end users, providing tier-2 and tier-3 IT support.
• Maintain accurate network documentation, including topology diagrams, configurations, and audit records.
• May be involved in day-to-day end-user support and troubleshooting as needed to ensure smooth IT operations across the organization.
• Stay current with emerging technologies, security trends, and enterprise networking solutions.
• Perform other duties as assigned.
• Roles, titles, and duties may be adjusted to align with organizational strategy and priorities.

Skills & Qualifications

• Diploma or bachelor’s degree in computer science, Information Technology, Network and System Administration or a related field.
• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are considered an asset.
• Minimum of three (3) years of progressive experience in a Network Administration role.
• Possess strong knowledge of next-generation firewalls, Access Control Lists, rule configuration, and enterprise network architecture design.
• Strong security orientation.
• Proficiency with network devices, protocols, and monitoring tools.
• Experience working for a band government or Indigenous organization is an asset.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) and various databases, search engines and Outlook/email.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Excellent interpersonal and communication skills, both verbal and written.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).

Why Join Us?

We are proud to offer a supportive and inclusive work environment where your contributions make a meaningful impact. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Extended health and dental coverage
• Pension matching up to 5.5%
• 10 days of standard vacation
• 5 days of paid self-care days
• 10 days of paid sick leave
• 10 paid days during the Christmas office closure
• 5 days of other leave for personal matters (e.g., medical appointments or household emergencies)
• Professional development and training opportunities
• Employee assistance program (EAP)
• Cultural leave and wellness initiatives

Salary Range: $30.35/hr - $33.92/hr

Position Type: Full-Time

Closing Date: Will remain open until the position is filled.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.