Posted 11 hours ago
Nighttime Crisis Line Worker
@ Options Community Services
Surrey, British Columbia
Overview
Options Community Services is hiring a Nighttime Crisis Line Worker for the Fraser Health Crisis Line in Surrey, BC. The role is regular full-time, 35 hours per week, at JJEP Wage Grid Level 10 ($27.53-$31.57 per hour), and involves answering crisis calls, providing telephone crisis intervention and supporting volunteer call-takers overnight. Candidates need completed FHCL training, 48 overnight hours of field experience, union membership and flexibility for varied shifts.
Pay:
$27.53–$31.57 an hour
Responsibilities:
- Answer incoming crisis line calls overnight
- Provide telephone crisis intervention using best practices
- Support on-shift volunteer call-takers
- Document crisis calls accurately
- Participate in ongoing training
Requirements summary:
- Completed Fraser Health Crisis Line training
- 48 overnight hours of field experience
- Proven reliability and non-judgmental attitude
- Ability to handle stressful situations
- Union membership required
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Hours per week | 35 |
| Schedule | evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Licences & certifications | Fraser Health Crisis Line (FHCL) training |
| Background checks | criminal record, vulnerable sector |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Options Community Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Building Community. Inspiring hope. #SurreyBC
Full company description
A non-profit registered charity offering community social services for families, children and individuals in Surrey, BC. Check out our website to learn more about the services we offer and how we can help.
- LinkedIn followers
- 10,976
- People associated on LinkedIn
- 438
- Reported office locations
- 9815-140 St, Surrey, BC V3T 4M4, CA
- 13520 78 Ave, Surrey, BC V3W 8J6, CA
- 6846 King George Blvd., 100, Surrey, BC V3W 4Z9, CA
- 10362 King George Blvd., 160, Surrey, BC V3T 2W5, CA
- Business categories
- Social
- Communities
- Non Profit
- Charity
- Other recorded names
- Options Community Services
- Options Community Services (OCS)
- Specialties
- Family & Children
- Youth
- Employment
- Counselling
- Mental Health
- Supported Housing
- Homelessness
- Immigrants
- Fraser Health Crisis Line
- Child Care
- Developmental Disabilities
- Domestic Violence
- Parenting
- Affordable Housing
- Lifeskills
- Translation
- Interpretation
- Family Resources
- and Suicide Prevention
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
A non-profit registered charity offering community social services for families, children and individuals in Surrey, BC. Check out our website to learn more about the services we offer and how we can help.
| Field | Value |
|---|---|
| Industry | Individual and Family Services |
| Company size | 501-1,000 employees |
| Headquarters | Surrey, BC |
| Organization type | Nonprofit |
| Year founded | 1969 |
| Specialties | Family & ChildrenYouthEmploymentCounsellingMental HealthSupported HousingHomelessnessImmigrantsFraser Health Crisis LineChild Care |
| Open jobs on Jobsy | 11 |
| View page |
WE’RE HIRING! |
Nighttime Crisis Line Worker |
Fraser Health Crisis Line |
Regular Full-Time |
Posting Date: | Location: | Wage: | Hours of Work: | Closing Date: |
November 4, 2026 | Surrey, BC | JJEP Wage Grid Level 10 ($27.53-$31.57 per hour) | 35 hours per week | December 4, 2026 |
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.
Position Overview
Are you passionate about providing vital support during challenging times? We are seeking a dedicated and compassionate Nighttime Crisis Line Worker to join our team.
Reporting to the Program Manager, you will be on the front lines, answering incoming crisis line calls and delivering crucial telephone crisis intervention based on established best practices. You will also play a key role in supporting on-shift volunteer call-takers, ensuring they have the guidance they need through the program Quick Reference Guide or by contacting On-Call Support. Your responsibilities include accurately documenting all crisis calls, adhering to confidentiality protocols, and participating in ongoing training activities. Flexibility in working varied shifts is essential.
Qualifications
The successful candidate will have completed Fraser Health Crisis Line (FHCL) training and 48 overnight hours of field experience. Proven reliability, a non-judgmental attitude, and the ability to handle stressful situations are essential. Flexibility in working varied shifts is also required. If you're committed to making a difference and excel in high-pressure situations, we invite you to apply and contribute to our mission of providing critical support during the night.
This position is open to all applicants and requires union membership.
This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.
How to Apply
If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.
We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.
The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.
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