Posted last month
On-Site Customer Service Representative
@ NTT DATA Canada, Inc.
Ottawa, Ontario
Overview
NTT DATA Canada is hiring an inbound customer service representative in Ottawa to handle calls about internet, Wi-Fi and home connectivity accounts for a telecom provider. The work includes mild troubleshooting, account updates and escalation to technical teams. The role is full-time, 10:00am to 8:00pm EST, seven days a week, at $19.00 per hour.
Pay:
$19 an hour
Responsibilities:
- Answer inbound calls on internet, Wi-Fi and modem questions
- Perform mild troubleshooting such as modem resets and outage checks
- Create and update customer accounts and service tickets in CRM systems
- Escalate issues to technical support or field technicians
Requirements summary:
- High school diploma required
- At least one year of customer service experience
- Call centre or technical support experience is an asset
- Basic understanding of modems, routers and Wi-Fi, or willingness to learn
- Strong communication and multitasking skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-09-26
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NTT DATA Canada, Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
- LinkedIn followers
- 761,073
- People associated on LinkedIn
- 24,488
- Reported office locations
- 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US
- 18 S End Road, Bengaluru, Karnataka 560004, IN
- Business categories
- Information Technology
- Digital Marketing
- Consulting
- Software
- InsurTech
- Information Services
- IT Management
- Security
- Cloud Data Services
- Other recorded names
- NTT DATA Services
- NTT DATA North America
- Specialties
- BI
- Analytics and Automation
- Cloud
- Digital
- Applications Modernization
- Infrastructure Management
- Security and Hosting
- BPO
- Financial Services and Insurance
- Healthcare
- Public Sector
- Manufacturing and Commercial Industries
- and Consulting
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Plano, Texas |
| Organization type | Public Company |
| Specialties | BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare |
| Open jobs on Jobsy | 50 |
| View page |
Req ID: 387611
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Position Overview:
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance while maintaining professionalism and empathy. ‑Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance
Position: Inbound Customer Service Representative
Position Location: Ottawa - 2175 Robertson Rd, Nepean, ON K2H 5Z2
Hours of Work: Monday-Sunday, 10:00am – 8:00pm EST
Rate of Pay: $19.00/HR
Responsibilities:
- Answer inbound calls from clients regarding internet, Wi-Fi, modem, and account related questions.
- Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi-Fi settings.
- Provide clear explanations of plans, billing, usage, equipment, and service features.
- Create and update customer accounts, service tickets, and documentation in CRM systems.
- Educate customers on self-service tools, equipment care, and tips for improving home Wi-Fi performance.
- Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration.
- Coordinate with technical support teams or field technicians when issues require escalation.
Requirements:
- High School Diploma Required.
- A minimum of one year’s experience in customer service is required.
- Previous experience in a call centre or technical support environment is an asset.
- Basic understanding of internet and Wi-Fi concepts (modems, routers, signal strength) or willingness to learn.
- Strong communication skills with the ability to explain technical steps in simple, friendly language.
- Comfortable navigating multiple systems and multitasking during calls.
- Patient, solution-oriented, and able to remain calm under pressure.
- Reliable, punctual, and able to work in a metric-driven environment.
- Familiarity with servicing customers in the United States is an asset.
This job posting is for active vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#NBIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
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