First seen by our source: 27 days ago
Onboarding Specialist
@ riverside.fm
Toronto, Ontario
Overview
Riverside.fm is hiring a full-time Onboarding Specialist in its Customer Success team to lead live onboarding and training sessions and build customer resources. The work includes educating existing customers on new features and monitoring customer health. The posting states a base salary of up to CAD $60,000, based on experience and skills.
Responsibilities:
- Lead live onboarding and training sessions for new customers
- Educate existing customers on new features and updates
- Create and maintain training decks, guides and workshops
- Collaborate with Sales and Customer Success on customer handoffs
- Monitor customer health and address churn risks
Requirements summary:
- Proven customer-facing experience in SaaS support, onboarding or training
- Ability to explain technical concepts simply
- Experience creating and delivering training content
- Strong organizational skills across multiple projects
- Confidence facilitating live virtual training sessions
Tools & skills
Source and dates
Employer career site / ATS feed · comeet
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
riverside.fm
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Record. Edit. Publish. Your all-in-one podcast and video platform for studio quality content.
Full company description
Riverside is on its way to becoming the go-to platform for content creation. Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple all use Riverside to create their video and audio content. We have a great and widely-used product in a fascinating industry. We are backed by Alexis Ohanian (founder of Reddit) and Oren Ze’ev, and a group of some of the biggest influencers in the world. We have product-market fit and a passionate user community. In short, all signals show Riverside is on its way to become an exceptional company, so join us now and have real impact!
- LinkedIn followers
- 44,189
- People associated on LinkedIn
- 374
- Reported office locations
- Tel Aviv, IL
- Business categories
- Audio
- Podcast
- Media and Entertainment
- Software
- Audio Recording and Production
- Other recorded names
- riverside.fm
- Riverside
- Profile identifies a recruitment agency
- No
- Reported total investment
- 77,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Riverside is on its way to becoming the go-to platform for content creation. Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple all use Riverside to create their video and audio content. We have a great and widely-used product in a fascinating industry. We are backed by Alexis Ohanian (founder of Reddit) and Oren Ze’ev, and a group of some of the biggest influencers in the world. We have product-market fit and a…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Tel Aviv |
| Organization type | Privately Held |
| Year founded | 2020 |
| Open jobs on Jobsy | 9 |
| View page |
Description
Riverside.fm is your online studio for high-quality recordings and incredibly smart and fast editing. It's powered by AI, but built for human conversations—anything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where you’re located. By removing all barriers between idea and expression, we empower anyone to create stories and conversations that engage their audience and inspire the world.
About the Role
Riverside is growing rapidly, and we’re seeking an Onboarding Specialist to join our Customer Success team. In this role, you’ll be instrumental in ensuring our customers get the most out of Riverside’s solutions from the start. You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and our internal teams. Your efforts will directly influence customer satisfaction and retention, making you a key contributor to our success.
Responsibilities
- Conduct live onboarding and training sessions for new customers to ensure seamless adoption of Riverside’s solutions.
- Educate existing customers on new features and updates to maximize their value from our platform.
- Create and maintain customer-facing resources, including training decks, guides, and workshops.
- Collaborate with the Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience.
- Support the onboarding and ongoing training of new hires within the Customer Success team, ensuring they are up-to-date with the latest features and best practices.
- Proactively identify customer needs and milestones, driving them toward achieving their “first value.”
- Monitor customer health and address potential risks to minimize churn.
- Partner with product and marketing teams to ensure resources reflect the latest developments and best practices.
Requirements
Requirements
- Proven experience in a customer-facing role, ideally in support, onboarding, training, or customer success within a SaaS environment.
- Strong ability to explain technical concepts in a simple and engaging manner.
- Experience creating and delivering training content and materials.
- Exceptional organizational skills, with the ability to manage multiple projects and deadlines.
- Confidence in facilitating live virtual training sessions.
- A proactive mindset with a passion for delivering exceptional customer experiences.
- An eagerness to help and educate others, with a friendly and customer focused attitude.
Compensation:
The expected base salary range for this role is up to CAD $60,000. Actual compensation will be determined based on experience and skills.
Journal
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