Posted 4 days ago
Operations Analyst, Production Support
@ Royal Bank of Canada
Toronto, Ontario
Overview
Royal Bank of Canada is hiring an Operations Analyst for its Production Services Team in Toronto. The role monitors and processes batch and online applications on a 24/7 basis using the Zeke scheduler, handles production problems, and applies changes to z/OS environments. The posting requires rotating 8 and 12 hour shifts, an on-call rotation, weekends and holidays, and on-site work.
Responsibilities:
- Monitor batch job flows across z/OS, VSE, HP, UNIX, Windows and iSeries platforms
- Identify and resolve production problems in a timely manner
- Implement application changes and verify their accuracy
- Maintain JIRA shift reports and assigned projects
- Ensure services meet client expectations and Service Level Agreements
Requirements summary:
- Undergraduate degree with IT background, ideally change management experience
- Strong written and oral communication and presentation skills
- Strong organizational and time management capabilities
- Able to work 7x24x365 on rotating 8 and 12 hour shifts
- Able to work on site, on rotating on-call, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Business operations |
| Hours per week | 37.5 |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Information Technology, Computer Science, Engineering, Technology |
| Perks mentioned | Flexible hours, Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Royal Bank of Canada
Stock listing: TSX:RY · NYSE:RY · Source checked: 2026-11-02
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- LinkedIn followers
- 932,626
- People associated on LinkedIn
- 96,867
- Reported office locations
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Business categories
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Other recorded names
- Royal Bank of Canada
- RBC
- Specialties
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Profile identifies a recruitment agency
- No
- Reported total investment
- 22,251,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Open jobs on Jobsy | 1,062 |
| View page |
Job Description
What is the opportunity?
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS mainframe environments. You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.
What will you do?
- Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management)
- Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
- Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
- Review all errors with management and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
- Implement changes to various applications and verify their accuracy and success.
- Maintain JIRA online shift report, other online documents and other assigned projects when required.
- Ensure that services are available as per client expectations and as per Service Level Agreement.
- Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, Service Now, and Connect: Direct daily.
What do you need to succeed?
Must have
- Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- Strong organizational and time management capabilities.
- Able to work in a 7x24x365 environment.
- Able to work on site.
- Able to work on rotating 8hr/12hr shifts and rotating on call schedule.
- Able to work weekends and holidays on rotating basis
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Nice-to-have:
- Experience with Job Control Language (JCL) environments and mainframe computing.
- Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.
- Postsecondary degree with a major in Computer Science, Engineering, or Technology.
- Experience working rotating shifts
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
#LI-POST
#TechPJ
Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request ManagementAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-10-23Application Deadline:
2026-11-27Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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