Operations Area Lead

About GTA AirSkip

GTA AirSkip is a Canadian logistics company specializing in expedited air transportation and end-to-end e-commerce logistics solutions. From air freight and customs clearance to ground transportation and final-mile delivery, we help retailers, e-commerce platforms, logistics companies, and 3PL partners move shipments efficiently across Canada and beyond.

We are looking for an Operations Area Lead to join our Operations team in Vancouver, British Columbia. This role is ideal for someone who thrives in a fast-paced logistics environment, demonstrates strong leadership and organizational skills, and can effectively oversee daily operations while coordinating multiple shipments, teams, and service providers.

The successful candidate will play a key role in ensuring operational efficiency, maintaining service standards, and supporting our warehouse and transportation activities across Western Canada.

Key Responsibilities

• Oversee and coordinate daily inbound and outbound shipment operations across the assigned area.
• Manage shipment movements from origin through final delivery, ensuring milestones and service commitments are met.
• Coordinate with airlines, ground carriers, warehouses, customs teams, final-mile partners, and other service providers.
• Provide day-to-day operational guidance and support to warehouse personnel and other operational stakeholders.
• Resolve operational challenges and escalate critical issues when required.
• Ensure accurate shipment information, operational records, and documentation are maintained within internal systems.
• Monitor operational performance, proactively identify delays, exceptions, or service disruptions, and implement timely solutions.
• Verify shipping documentation and ensure compliance with operational procedures and applicable transportation regulations.
• Organize pickups, transfers, linehaul movements, and final-mile delivery requirements.
• Maintain clear communication with internal departments, customers, and external partners regarding shipment updates and operational priorities.
• Collaborate with Customer Service, Customs, Warehouse, and other internal teams to ensure seamless shipment execution.
• Support operational reporting, performance monitoring, and continuous process improvements.
• Identify opportunities to improve efficiency, productivity, and service quality across the assigned area.
• Conduct occasional visits to the Calgary warehouse to support operations, address operational needs, and ensure alignment with company procedures and service standards.
• Verify daily operations are performed in accordance with company policies, customer requirements, and applicable transportation regulations.

Qualifications & Skills

• Previous experience in logistics, transportation, air freight, freight forwarding, warehouse operations, e-commerce fulfillment, or a related field is preferred.
• Previous experience in an operational leadership, supervisory, or team coordination role is considered an asset.
• A valid Restricted Area Identity Card (RAIC) is considered an asset.
• Strong organizational, problem-solving, and time-management skills with excellent attention to detail.
• Ability to oversee multiple operational activities, shipments, priorities, and deadlines simultaneously.
• Strong communication and interpersonal skills, with the ability to coordinate effectively across teams and external partners.
• Comfortable working in a fast-paced, time-sensitive logistics environment.

Position Details

• Employment Type: Full-Time
• Location: Vancouver, British Columbia | On-Site
• Schedule: Tuesday to Saturday, 9:00 AM – 5:00 PM, with flexibility required based on operational needs.

Benefits

• Extended health care
• Vision care
• Dental care
• Life insurance
• Flight benefits