Operations Assistant

Position Summary
We are seeking a detail-oriented, organized, and proactive Retail Operations & Administrative Specialist to join our team in Ville Saint-Laurent. In this versatile role, you will serve as a key administrative hub connecting our client accounts, sales team, and IT department. You will oversee retail portal management, track vendor programs, resolve billing and order inquiries, and ensure smooth operational workflows with our major retail partners.

Be part of an amazing well established company in the food industry !

Advantages
Permanent Position
Ville Saint-Laurent
Salary: $60,000 to $70,000 per year.
100 % in the office
40 hours /week 8 to 5 pm Monday to Friday
Vacation: 3 weeks paid vacation annually (accrued at 6%).
Health Benefits: Comprehensive group health insurance coverage available after 3 months.
Personal Days: 5 personal/sick days per calendar year (January to December).

Responsibilities
Key Responsibilities
Retail & Vendor Portal Administration
Manage key retail chain operations, ensuring smooth data transmission via EDI and resolving any delivery or portal issues.
Partner with the IT team to troubleshoot invoice transmission issues, re-invoice, and re-transmit files when technical hiccups occur.
Submit, track, and follow up on claim filings across major chain vendor portals to resolve order and invoice discrepancies.
Maintain clear and up-to-date tracking logs for customer promotional programs, pricing agreements, and retail deduction policies.
Assist with listing new products and brands across both chain portals and our internal system.
Client Communications & Account Tracking
Maintain day-to-day communication with retail clients to address order questions, send billing documentation, and follow up on pending balances.
Distribute daily and weekly account statements, invoices, credit notes, and signed Bills of Lading (BOLs) to client contacts.
Work closely with internal sales representatives to investigate and resolve customer inquiries and payment discrepancies promptly.
Log payment details, credit memos, and adjustments into the administrative database.
Reporting & Cross-Functional Support
Maintain weekly status reports detailing active account standings, portal claims, and ongoing discrepancy resolutions.
Participate in weekly meetings with management to provide updates on outstanding account reviews and claim progress.
Provide ad-hoc administrative and operational support to team leaders and special projects as needed.

Qualifications
Experience in administrative handling account tracking, vendor/supplier communications, or retail coordination.
Strong Englsih required beacuse of communications outside of Canada, with Ontario, Vancouver on a daily basis
Advanced skills in Microsoft Excel are required; hands-on experience with retail chain vendor portals and EDI systems is a major advantage.
Core Strengths: strong problem-solving capabilities.
Excellent interpersonal skills with a team-first mindset and a proactive approach to resolving operational issues.

Summary
If you are passionate about the food industry , coordination and wish to contribute to the success of your future employer as well as yours, we encourage you to apply by sending your CV:

[email protected]
[email protected]

or contact us at 514.332.1055 Maria or Elise

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.