Operations Communications Coordinator

WHO YOU ARE:

Reporting to the Operational Excellence Manager, the Operations Communications Coordinator plays a key role in supporting operational communication and execution across Ardene's retail stores. This role is responsible for creating engaging communications, coordinating operational initiatives, maintaining key resources, and supporting cross-functional projects that help stores operate efficiently and consistently.

Responsibilities include:

• Manage and coordinate all store operations communications, ensuring messaging is clear, engaging, and aligned across the business.
• Prepare, translate, and distribute weekly store communications, newsletters, operational updates, and company announcements.
• Produce Ardene's weekly Store Operations newsletter, incorporating key updates including promotions, operational priorities, OMNI KPIs, loyalty initiatives, price changes, and upcoming events.
• Support operational projects by coordinating timelines, tracking deliverables, and ensuring initiatives are executed successfully.
• Build and manage digital surveys and operational tools using platforms such as GoCanvas and SurveyMonkey to collect feedback, operational information, and compliance data.
• Maintain operational documentation and resources across internal platforms including OneDrive, Teams, and the Document Centre.
• Manage the Store Operations inbox and respond to inquiries from stores, providing timely support and direction.
• Coordinate operational planning for holidays and other key business events.
• Compile and organize store expense reports while supporting financial administration and year-end operational processes.
• Partner with cross-functional teams including Merchandising, Marketing, Human Resources, Finance, and Loss Prevention to support operational initiatives and communication.
• Conduct occasional store visits to gather feedback, evaluate operational execution, and identify opportunities for continuous improvement.
• Assist with additional operational projects and administrative tasks as required.

WHAT YOU’LL NEED:

• 1–2 years of experience in retail operations, communications, project coordination, or a similar role.
• Post-secondary education in Business, Communications, Retail Management, or a related field.
• Fully bilingual in English and French (written and spoken).
• Excellent written communication skills with the ability to create engaging, professional communications for diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and strong computer skills.
• Experience with GoCanvas, SurveyMonkey, or similar survey and workflow platforms is considered an asset.
• Exceptional customer service, interpersonal, and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work in-office five days per week.

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.