Operations Officer I - Bilingual

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?

Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?

If so, this role may be for you!

Work Location: Montreal, Quebec
Position Type: 12-Month Contract (Potential for extension or permanent conversion)
Hybrid role: 4 days on-site, one day is work from home
Pay Rate 26.15/h

Schedule: Mon-Fri; Two shifts 8 am to 4 pm or 8:30 am to 4:30 pm (they will work either shift)

Advantages
Leading Financial Institution: Gain valuable experience working with a top-tier financial organization.
Hybrid Work Model
Collaborative Environment
Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs.

Responsibilities
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

CUSTOMER:
- Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER:
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
- Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
- Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non-standard or high-risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct

Qualifications
MUST HAVE Hard Skills:
1.) 1-2 years of experience in banking/financial
2.) Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
3.) SLA experience and strong administrative background: 1-2 years
4.) Proficiency in Microsoft 365- Word, Outlook and Excel: 1-2 years

SOFT SKILLS:
1.) Critical thinking skills
2.) Accuracy and attention to detail
3.) Good communication skills- both written and verbal
4.) Team player- ability to collaborate with peers

Summary
If you are interested in the Operations Officer I - Bilingual role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.