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Posted 27 days ago

Operations Officer II

@ SPECTRAFORCE

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Toronto, Ontario

Hybrid
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SIGNALS

Overview

SPECTRAFORCE is hiring an Operations Officer II in Toronto, Ontario, on a one-year hybrid contract with four office days per week. The role processes transactions accurately against SLAs, resolves service issues and supports a ticketing queue, with pay of C$22.88/hr and a Monday to Friday, 8:30 to 5 schedule.

Responsibilities:

  • Process transactions accurately per SLAs and guidelines
  • Work a ticketing queue and resolve customer and partner issues
  • Ensure accuracy of prepared documents and compliance with rules
  • Find opportunities to improve service delivery and processes
  • Support team performance and development

Requirements summary:

  • Relevant experience in a similar role
  • Analytics skills
  • Strong attention to detail
  • Strong communication skills
  • Post-secondary degree preferred
  • Ability to multitask and meet daily deadlines

Tools & skills

MS Office
Source and dates

Source type not verified · spectraforce-careers

Employer posting date
2026-10-14
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentBusiness operations
Hours per week40
Scheduleday
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationBachelor’s degree (preferred)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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SPECTRAFORCE

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FieldValue
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Job description

Position Title: Operations Officer II
Schedule: Monday to Friday – 8:30-5
Duration: 1 year from start date
Work Location: Toronto, Ontario-Hybrid – 4 days in office

Preferred/Ideal Candidate Background:

  • Post secondary degree, attention to detail, multitasking – meeting daily deadlines. Strong communication

Summary of the role:

  • Typical Day-to-Day Responsibilities: working on a ticketing queue.

MUST-HAVE Hard Skills:

  • Relevant experience (similar role)
  • roles that show analytics skills
  • Attention to detail – keen eye
  • Strong communication

NICE-TO-HAVE

  • MS office
  • Pervious FI experience
Job Description:
  • Process various transactions accurately and in line with established guidelines as well as Service Level Agreement(s); provide process and policy guidance to others when required
  • Maintain high service level by providing optimal customer and partner service, resolving process or operational issues within discretion and escalate internally as required
  • Ensure accuracy of prepared documents and reflect business intentions that is consistent with relevant rules and regulations
  • Build positive working relationships with customers, partners and vendors by responding to their questions and concerns effectively
  • Find opportunities to improve service delivery, processes and procedures
  • Support the team by participating in personal performance management and development activities and promote team effectiveness and positive work environment


Applicant Notices & Disclaimers

  • For information on benefits, equal opportunity employment, and location-specific applicant notices, click here


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$22.88/hr.

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