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Posted 29 months ago

Operations (Ops) Team Lead

@ TSMG

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Barrie, Ontario

On-siteFull-timeContract
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SIGNALS

Overview

TSMG is hiring an Operations (Ops) Team Lead to oversee day-to-day data collection driving operations and guide the drivers. The role coordinates logistics, reviews performance, reports status to management, and drives service improvement. The posting states a full-time or contract arrangement and a requirement to travel.

Responsibilities:

  • Manage a team of data collection driving field resources
  • Drive day-to-day operations following standard operating procedures
  • Coach and mentor field surveyors
  • Run team meetings and coordinate workload and logistics
  • Monitor SLA performance and drive service improvement

Requirements summary:

  • Experience as a people manager or operations lead
  • Strong written and verbal communication skills
  • Ability to analyze data and set measurable action plans
  • Able to work at a fast pace and handle heavy email volume
  • Ability to travel

Tools & skills

Manage staffAdhere to standard proceduresCoachingLogisticsReportingGuarantee customer satisfactionCommunication skillsTeam leadershipGive advice to others
Source and dates

Employer career site / ATS feed · lever

Employer posting date
2024-06-20
First seen by our source
2026-10-08
Source record updated
2026-10-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityLead
DepartmentBusiness operations
Manages peopleYes
Hours per week40 (estimated)
Travelground: moderate
Work settingVehicle, Client sites, Office
PositionSitting and standing
Physical demandsphysical low · computer moderate

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Job description

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.

Primary Responsibilities:

  • Manage team of Data Collection Driving Operations field resources
  • Drives day-to-day operations following standard operating procedures
  • Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
  • Conduct periodic reviews with teams and Program Managers
  • Facilitate teams meetings to disseminate relevant information to the Team
  • Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
  • Provide Subject Matter Expert (SME) advice on regional issues and concerns
  • Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
  • Participate in weekly and monthly business review meetings with internal and external stakeholder
  • Assist in gathering and analyzing reporting details
  • Provide status reports (weekly, monthly, etc.) as required
  • Support with special projects; Invoice verification, and reporting metrics as needed
  • Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
  • Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
  • Assist in adherence to quality, safety and financial controls
  • Identify and monitor performance trends and take necessary corrective actions to meet
  • SLA targets and ensure customer satisfaction.
  • Provide insight, guidance, Continual Service Improvement and Service Assurance support
  • Assist in driving service improvement programs and initiatives
  • Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
  • Escalate issues (performance/functional) to management team as needed
  • Additional duties as defined

Required qualifications:

  • Experience as a people manager, and/or operations lead
  • Strong written and verbal communication skills
  • Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
  • Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
  • Self-motivated with a proven track record
  • Team player and willing to assist when and where needed
  • Ability to analyze data and establish measurable action plans to improve performance
  • Ability to travel

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