Operations Supervisor

CBI Home Health is looking to hire an Operations Supervisor in Brandon, MB

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

• Weekend premiums, travel pay and/or mileage reimbursement

• Comprehensive benefits package including Group RRSP, extended medical and dental coverage

• Employee Perks and Discount Programs through our partnership with Perkopolis

• Employee and Family Assistance Program

• Paid orientation, training and development with opportunities to grow your career

What you will do

The Operations Supervisor is responsible for supporting the Operations Manager in overall efficient operations of the community homes and SCS program. This may include coaching, performance management, scheduling and overall supervision of direct care providers. This role is responsible for creating a safe and secure home-like environment for supported individuals, families, and staff, ensuring policies and procedures are followed and licensing requirements are met.

Supervision and People Management (50%)

• Create a high-performance culture, leading by example, through effective hiring, onboarding, performance management and mentoring/coaching of direct care providers
• Monitor staff schedules to ensure adequate staffing levels, continuity of care, and operational efficiency, where applicable
• Ensure adherence to policies and procedures as well as regional licensing requirements
• Manage the daily operation of assigned homes and provide direction to staff aligned with policies and procedures and standards of professional conduct
• Escalate issues/concerns to Operations Manager/Senior Management when required
• Assist in training and onboarding of direct care providers (and Team Lead in some regions) in collaboration with Clinical and Operations Managers as appropriate
• Ensure direct care providers are well aligned with the Key Accountabilities of their role and are meeting performance expectations, including execution (and creation where applicable) of recreation and activity plans
• Provide feedback and escalate any performance concerns to respective Operations Manager
• Complete probation and annual performance reviews
• Work in collaboration with Operations Manager, and Team Leads (if applicable), when there are challenging performance issues, engaging Human Resources for consultation and support as appropriate
• Monitor and track to ensure all mandatory and annual training requirements are complete and gaps addressed
• Report workplace injuries in reporting system and ensure the workplace injury report is forwarded to the appropriate Operations Manager

Effective Operations Management (30%)

• Supervise and provide direction to staff aligned with policies and procedures and standards of professional conduct
• Provide day-to-day operational supervision to ensure consistent home and program stability
• Participate in proactive workforce planning ensuring effective coverage across all service areas, where applicable
• Support with recruitment and onboarding of new staff – interviewing, training etc.
• Assist in ensuring that direct care providers are scheduled in the homes in accordance with the funding guidelines and Collective Bargaining Agreement –where applicable
• Collaborate with the Clinical team, Operations Managers to develop, and track monthly activity recreational plans
• Accountable for ensuring that home(s) are always well stocked with groceries, household, medical and home office supplies
• Ensure cleanliness and maintenance of home
• Collaborate with the Clinical team to ensure follow through on contracted services, including the Individual Support Plan (ISP)/ Plan of Care (POC), Behaviour Support Plan (BSP) protocols
• Maintain supported individual and employee privacy in accordance with CBI Home Health policy and applicable provincial privacy legislation
• Support with monthly monitoring of supported individuals’ finances (e.g. expenditures, reimbursements, etc.) and escalate any discrepancies or concerns to the Operations Manager, or Operations Manager Lead as appropriate

Caseload Management and Reporting (20%)

• Assist Operations Managers to ensure accurate records of house petty cash and the supported individuals personal cash
• Assist with monitoring the supported individual’s finances (expenditures, reimbursements, may include reconciling the client’s personal funds at month end) and complete audits as per policy.
• Assist Operations Managers to ensure completion and submission of recreation/activity summaries .
• Support with the tracking and completion of progress reports as outlined by respective funders
• Support the team in tracking and meeting KPI’s as developed by respective funders (where applicable)

What you will need to be successful

• Minimum 2 years of experience in a supervisor or leadership role in a service-focused organization

• Minimum 3-5 years of experience working directly with people with intellectual/developmental disabilities and/or mental health diagnosis and/or experience supporting vulnerable children/youth and adults that have experienced trauma

• Previous experience in a Direct Support Specialist role is an asset

• Demonstrated patient-centered focus with a commitment to providing quality care

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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