Operations Supervisor

Accelerate your success at Colliers.

Why Colliers?

As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces with Most Trusted Executive Teams, among others.

***This position is for an Operations Supervisor role based out of Whitby, Ontario***

About This Role

The Operations Supervisor is responsible for overseeing and supporting the day-to-day building operations and maintenance activities across assigned properties. This role provides leadership, training, and supervision to on-site and mobile operations staff, ensuring building systems are maintained safely, efficiently, and in accordance with operational standards and regulatory requirements.

The Operations Supervisor conducts regular team meetings, coordinates staffing and work schedules, monitors completed work, supports employee development, and provides technical guidance to Building Operators and maintenance staff. In the absence of a Senior Building Operator, the Operations Supervisor may assume additional operational responsibilities as required.

Team Leadership & Operations

• Provide leadership, orientation, training, and day-to-day supervision to Building Operators, maintenance staff, and mobile team members.
• You will be required to participate in a rotating on call schedule.
• Support Building Operators in the delivery of building operations and maintenance services, providing hands-on assistance when required.
• Conduct regular team meetings, facility walk-throughs, and performance and development check-ins, providing coaching and feedback to support employee growth.
• Coordinate staff schedules, including vacation and sick-leave coverage, to maintain appropriate operational support.
• Support the coordination of Occupational Health & Safety training, meetings, and other site safety initiatives.

Building Systems & Preventative Maintenance

• Oversee the inspection, operation, maintenance, and repair of building mechanical, electrical, HVAC, plumbing, heating and cooling, fire and life safety, security, and related building systems.
• Coordinate preventative and recurring maintenance activities, ensuring work orders and job plans are accurately maintained within IMPAK.
• Monitor mechanical and electrical rooms and building equipment, identifying deficiencies and ensuring appropriate follow-up and resolution.
• Coordinate planned building-system shutdowns, equipment servicing, repairs, tenant improvement work, and post-construction commissioning and start-up activities.
• Maintain equipment identification and documentation in accordance with applicable standards, including ASHRAE requirements.
• Monitor and support the effective operation of the central maintenance shop.

Vendor & Contractor Management

• Coordinate specialized trades and third-party service providers, including HVAC technicians, electricians, plumbers, refrigeration mechanics, security providers, and other contractors.
• Assist with obtaining and evaluating quotes, tenders, maintenance agreements, and specialized service contracts to support quality, cost-effective service delivery.
• Monitor contractor performance and ensure scheduled services are completed in accordance with contractual requirements.
• Coordinate contractor access and support the identification, documentation, and resolution of warranty-related issues.
• Liaise with landscaping, and other specialty contractors regarding major maintenance and repair requirements.

Budgeting, Projects & Continuous Improvement

• Support the General Manager in developing annual operating and capital budgets and implementing approved maintenance programs.
• Assist with base building improvements and construction projects, including reviewing proposals and quotes, coordinating with consultants and contractors, monitoring project progress, and supporting invoice reconciliation.
• Identify operational issues and recommend improvements that enhance building performance, improve efficiency, reduce operating costs, or support compliance with environmental, building, and safety requirements.
• Maintain project tracking and provide updates on the progress and completion of assigned projects.

Tenant, Client & Regulatory Support

• Support positive tenant and client relationships through timely, professional communication and responsive service.
• Liaise with government inspectors and other authorities regarding regulatory requirements and facility inspections.
• Provide building inspection and technical support services for clients when required.
• Perform other related duties as assigned.

What You'll Bring

• 7–10 years of related building operations experience, preferably within commercial real estate or commercial building environments.
• 4th Class Power Engineer Certification, BES 1 & 2, or an equivalent combination education.
• BOMA FMA coursework in building design, operations, and maintenance is considered an asset.
• Demonstrated experience supervising, scheduling, coaching, and training building operations staff, including Building Operators, maintenance workers, Day Porters, and/or Security personnel.
• Strong technical knowledge of commercial building systems, preventative maintenance practices, and Direct Digital Control (DDC) systems.
• Experience coordinating contractors, specialized trades, service agreements, and building maintenance activities.
• Strong understanding of workplace health and safety practices and applicable building, environmental, and safety requirements.
• Proven ability to develop and improve processes, systems, and teams with a focus on operational efficiency and service excellence.
• Strong organizational, prioritization, and time-management skills, with the ability to manage multiple competing and time-sensitive priorities.
• Excellent verbal and written communication skills, with the ability to build effective relationships with employees, tenants, clients, contractors, and business partners.
• Professional, collaborative, and service-oriented approach, with a demonstrated ability to encourage the development and growth of others.
• Ability to work effectively both independently and as part of a team, including in a fast-paced operational environment.
• Proficiency with Microsoft Word, Excel, Outlook, Yardi, smartphones, and other technology used to support building operations.
• Valid driver’s licence may be required based on operational needs.

This posting is for an existing vacancy within our organization.

Colliers does not use AI-enabled tools to sort or decline applications. All decisions are made by our Talent Acquisition team.

Pursuant to the laws regarding job postings in the jurisdiction where the position is located, Colliers is disclosing the following information:

Area/Location Specific: Whitby, ON

Approximate Salary Range for Role: $71,289–$90,000

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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What we offer:

Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

Career growth: Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion

Global network: Join a global team of 28,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at [email protected].