Posted 9 months ago
Oracle HCM Functional SME (AMS)
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is hiring an Oracle HCM Functional SME on a contract basis for an Application Managed Services engagement in the public sector. The role covers Oracle Fusion Cloud HCM troubleshooting, quarterly release support, user enablement and continuous improvement within an ITSM framework. Oracle Fusion Cloud certification and 5+ years of Oracle experience are expected.
Responsibilities:
- Troubleshoot and resolve Oracle Fusion HCM issues and user inquiries
- Support quarterly Oracle Fusion updates, testing and post-release fixes
- Manage incidents and service requests in an ITSM environment
- Support Payroll, Time and Labour and Absence scenarios
- Prepare functional documentation, training materials and support reports
Requirements summary:
- Oracle Fusion Cloud certification and hands-on functional experience
- 5+ years of Oracle experience, including 2+ years in Oracle Fusion Cloud
- Experience in managed services, AMS or support-heavy environments
- Experience supporting Oracle Fusion quarterly releases
- Public sector experience preferred
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-02-24
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Licences & certifications | Oracle Fusion Cloud certification |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Role Overview
We are seeking experienced Oracle HCM Functional SMEs to support an Application Managed Services (AMS) engagement within the public sector. The ideal candidates will bring strong functional expertise in Oracle Fusion Cloud HCM, hands-on AMS/support experience, and the ability to operate effectively in client-facing, operational support environments.
This role is focused on functional troubleshooting, quarterly release support, user enablement, and continuous improvement within a structured ITSM framework.
Skills Needed
• Oracle Fusion Cloud certification(s) and hands ‑ on experience in one or more of the following functional areas:
• Core HR
• Talent
• Recruiting and Onboarding
• Payroll
• Time and Labour
Experience Needed
• Typically 5+ years of Oracle experience , with 2+ years in Oracle Fusion Cloud
• Experience in managed services / AMS / support ‑ heavy environments
• Comfortable working in client ‑ facing, operational support roles
• Experience supporting Oracle Fusion quarterly releases (impact assessment, testing, post ‑ release stabilization)
• Public sector experience preferred (unionized or regulated environments an asset)
Job Description: Oracle AMS Support
• Troubleshoot and resolve Oracle Fusion system issues, errors, and user inquiries
• Perform routine system maintenance, updates, and basic configurations
• Diagnose and investigate functional issues, escalating to Oracle or technical teams when required
• Work within a ticketing / ITSM environment to manage incidents, service requests, and minor enhancements
• Collaborate with clients and internal teams to implement functional solutions
• Support Oracle Fusion quarterly updates, including testing support and post ‑ release issue resolution
• Support user enablement by explaining features and best practices
• Assist in preparing or updating functional documentation and training materials
• Monitor system performance and identify opportunities for continuous improvement
• Provide recommendations for enhancements, updates, or process efficiencies
• Support Payroll, Time and Labour, and Absence scenarios including pay cycles, time rules, and exception handling (as applicable)
• Work with cross ‑ functional teams (e.g., developers, PMs, consultants) to ensure comprehensive support
• Prepare simple reports or summaries on support activity and system performance
• Understand client business needs and align Oracle Fusion functionality to drive efficiencies
Journal
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