Order Administrator

Who We are

Metrie Purpose: We Help People Transform Houses Into Homes

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Metrie is an exceptional place to work. For everyone. As a team member at Metrie, you will be part of serving our communities as a supplier of home improvement and construction products. Our front-line workers are the foundation to our company's success. They work actively, safely, and independently to maintain the efficient flow of products through our manufacturing and distribution process, while ensuring quality standards.

What you will be doing?

The Order Administrator provides service to Metrie customers primarily supporting transactional orders and routine account needs. This role focuses on order entry into our SAP system.

The Order Administrator reports directly to the Sales Support Lead or Manager in the region and plays a key role in maintaining customer relationships and supporting operational efficiency through timely and accurate communication.

This position is based in Halton Hills, ON and requires in-branch presence.

Key Responsibilities

Execute routine service tasks such as basic quoting, inventory checks, order entry, and delivery coordination with accuracy and attention to detail.

Adhere to established service processes, ensuring data accuracy and effective management of daily workload to meet performance standards.

Demonstrates adaptability in a fast-paced, transactional environment

Consistently meets commitments and follows through on assigned tasks with reliability and accountability.

Maintains patience and composure during repetitive or routine customer interactions, ensuring a positive service experience.

Contributes to a collaborative team environment by supporting peers and promoting smooth service operations.

Utilizes multiple systems and tools to drive efficiency and deliver customer experiences that meet or exceed expectations.

Receptive to feedback and committed to ongoing development in customer service, product knowledge, and CRM system proficiency.

Proficient in SAP and Microsoft Office Suite, particularly Outlook, Excel, and Teams, for efficient communication, reporting, and collaboration.

Highly organized, with demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.

Skilled in task prioritization and capable of working independently while remaining adaptable to changing business needs.

Experience with Customer Relationship Management (CRM) systems preferred particularly with HubSpot.

Qualifications

• 1–3 years of experience in an administrative, customer service, order entry, or sales support role within a fast‑paced, transactional environment
• Proven experience entering and managing orders with a high level of accuracy and attention to detail
• Strong organizational and time‑management skills with the ability to prioritize multiple tasks and meet daily deadlines
• Demonstrated ability to work independently while remaining a collaborative and supportive team member
• Comfortable handling repetitive or routine tasks while maintaining professionalism and accuracy
• Strong written and verbal communication skills for effective interaction with internal teams
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Teams
• Reliable, accountable, and committed to following established processes and service standards
• Ability to remain adaptable and composed in a fast‑paced, high‑volume service environment
• Willingness and ability to work on‑site at the Halton Hills branch

Why You'll Love Metrie

Many of our jobs come with great benefits – including healthcare, other employee benefits, culture, ways to save for the future, and opportunities for career advancement – all in a safe and inclusive environment. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• A collaborative work environment with a clear strategy and goals
• Comprehensive benefits package – medical, dental, vision care and life insurance-Benefits starts first of the month following hire date.
• RRSP Retirement Savings Plan – Up to 4% match
• PTO are earned and based upon accrued hours worked.
• Challenging and meaningful work, and the chance to participate on cross-functional teams across the company.
• Development opportunities – we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth.
• Family-oriented culture, focused on putting our people first

How to submit your interest?

Come work with us! Send us your resume by clicking "Apply Now". We look forward to reviewing your application!

In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full-time position at Metrie. The base pay range for this role is CAD $47,200 - $CAD 60,000 per year. It is important to note that this position may also qualify for discretionary bonuses or commission payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed.