Posted last month
Order Desk (Afternoon Shift)
@ The Butcher Shoppe
Toronto, Ontario
Overview
The Butcher Shoppe is hiring a full-time Order Desk clerk for an afternoon shift, reporting to the Head of Administration. The role handles customer calls and emails, processes orders in the FDS order management system, and recommends products. The posting states 40 hours per week, five shifts, with mandatory weekend and evening availability.
Responsibilities:
- Respond to customer inquiries by phone and email
- Process and track customer orders in FDS
- Recommend products to meet customer needs
- Maintain accurate order records
Requirements summary:
- Customer service or order desk experience preferred
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Excellent communication and professional demeanor
- Available evenings, nights and weekends
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Butcher Shoppe
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Purveyors of Fine Meats since 1984
Full company description
The Butcher Shoppe is a wholly Canadian-owned meat purveying company, which opened its doors in 1984 in the Kensington Market area in downtown Toronto. The Butcher Shoppe continued to grow from its inception and in 1989, relocated to its present location in the west end of Toronto, Ontario. Today, The Butcher Shoppe is well established in the food service industry and has carved out a high profile in the Greater Toronto Area and Ontario at large, servicing a wide variety of customers, including, restaurants, hotels, hospitals, resorts, government institutions and casinos.
- LinkedIn followers
- 2,180
- People associated on LinkedIn
- 118
- Reported office locations
- 121 Shorncliffe Rd., Etobicoke, Ontario M8Z 5K7, CA
- Business categories
- Food Trucks
- Food Delivery
- Food and Beverage
- Food Processing
- Other recorded names
- The Butcher Shoppe
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Butcher Shoppe is a wholly Canadian-owned meat purveying company, which opened its doors in 1984 in the Kensington Market area in downtown Toronto. The Butcher Shoppe continued to grow from its inception and in 1989, relocated to its present location in the west end of Toronto, Ontario. Today, The Butcher Shoppe is well established in the food service industry and has carved out a high profile in the Greater…
| Field | Value |
|---|---|
| Industry | Food and Beverage Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Etobicoke, Ontario |
| Organization type | Privately Held |
| Year founded | 1984 |
| Open jobs on Jobsy | 12 |
| View page |
Company Overview
The Butcher Shoppe (TBS) is one of the largest independent meat processors in Canada. Priding itself on carrying only the finest quality meats, our team of artisanal butchers converts fresh meat to custom specifications, doing things the 'old fashioned way'. This ensures that the demands of our discerning high-profile customers are met, including restaurants, hotels, event venues, casinos, and other food service establishments. Located in Toronto, Ontario, not only does TBS manage a complex supply chain spanning over four continents but makes over 1,000 deliveries a day. These deliveries are made using a fleet of 45 company trucks, as well as multiple third-party transport providers. Our people-first philosophy has provided a strong foundation for growth. This has allowed us to continue to expand and innovate, while remaining true to our heritage of artisanal butchery. Over the past 40 years, TBS has grown steadily to meet the demands of the foodservice industry, and now, direct-to-consumer through e-commerce and a full-service onsite retail store.
Why Work With Us:
At The Butcher Shoppe, we look after the people who look after our customers. Here’s what you can expect when you join the team:
- Full-time barista on staff - enjoy barista-made coffee and espresso drinks throughout your shift.
- Generous employee discount - take home premium, restaurant-quality meats and products at a fraction of retail price.
- Consistent full-time hours & reliable schedule - steady 40-hour weeks and predictable shifts.
- Room to grow - a people-first, family-run business with 40 years of steady growth and real opportunities to advance your career.
Position Overview:
Reporting to the Head of Administration. As an integral part of the customer service team, the Order Desk position is responsible for ensuring smooth and efficient order processing while delivering exceptional service to customers. This role involves managing customer inquiries, processing orders, and providing product recommendations, all while utilizing industry-standard tools to ensure timely and accurate order fulfillment. The ideal candidate will be a proactive communicator, detail-oriented, and dedicated to maintaining high standards of customer satisfaction. If you come from a hospitality, restaurant, or food service background, you’ll find your people skills and grace under pressure are exactly what make this role click. The Order Desk team plays a critical role in maintaining customer loyalty and supporting the business’s operational efficiency.Key responsibilities:
- Deliver exceptional customer service by responding to inquiries and addressing concerns via phone and email in a timely and professional manner.
- Process customer orders accurately by entering them into the system and ensuring proper documentation.
- Assess customer needs and provide personalized recommendations for products that best suit their requirements.
- Manage the flow of incoming orders, ensuring all orders are efficiently processed, tracked, and fulfilled in accordance with company standards.
- Respond to customer questions and resolve any issues, providing clear and helpful information.
- Acquire in-depth knowledge of products to effectively assist customers and answer any related inquiries.
- Utilize and navigate the industry-specific order management system (FDS) to maintain accurate order records and streamline order fulfillment processes.
Qualifications & Experience:
- Customer Service or Order Desk experience preferred
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Excellent communication skills and a professional demeanor
- Ability to work under pressure, prioritize tasks, and adapt to a fast-paced, rapidly changing environment
Work Hours
- Full-time, 40 hours per week
- Five shifts per week, scheduled ranges Monday to Thursday ; mandatory Friday, Saturday and Sunday
- Evening/Night shift: approximately 2:00 PM to 10:00 PM
- Schedule may vary based on operational requirements and will be provided in advance
- Candidates must be available to work evenings, nights, and weekends
Full-time, 40 hours per weeks scheduled ranges Monday to Thursday; mandatory Friday, Saturday and Sunday
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