Posted last month
Order Management & Fulfillment Lead
@ Ana Luisa
Toronto, Ontario
Overview
Ana Luisa is hiring a full-time Multichannel Operations Lead to run daily fulfillment across direct-to-consumer, retail, wholesale and marketplace channels. The role owns SLA performance with the 3PL, invoice audit and dispute recovery, and the operations trackers. Three years of order management, fulfillment and reverse logistics experience is required.
Responsibilities:
- Run daily order fulfillment across D2C, retail, wholesale and marketplace channels
- Manage SLA performance and exceptions with the 3PL
- Reconcile 3PL invoices and file billing disputes
- Maintain fulfillment, invoice and claims trackers and SOPs
Requirements summary:
- 3 years of experience with order management, fulfillment and reverse logistics
- Advanced Excel or Google Sheets skills
- Structured, analytical decision-making
- Ability to multitask during peak season
- Experience in a DTC or omnichannel fashion brand is a plus
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Maintenance & repair |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ana Luisa
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Climate neutral jewelry. Designed in New York.
Full company description
At Ana Luisa, we hold our jewelry to a higher standard. Because the best investment you can make is in yourself – and our planet. Since our founding in 2019, we’ve worked to elevate the everyday of people around the world with Earth-friendly jewelry that lasts. We continue to challenge the jewelry industry by bridging the gap between quality, accessibility, and sustainability. We craft our jewelry to stand the test of time, making sure you know how and where your pieces were made, and guarantee your purchase stays within your budget. Our designs are timeless. Our quality is unmatched. And our commitment to the environment never wavers.
- LinkedIn followers
- 15,780
- People associated on LinkedIn
- 190
- Reported office locations
- Brooklyn, New York 11222, US
- Business categories
- B2C
- E-Commerce
- Fashion
- Jewelry
- Beauty & Personal Accessories Stores
- Retail and wholesale
- Other recorded names
- Ana Luisa
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Ana Luisa, we hold our jewelry to a higher standard. Because the best investment you can make is in yourself – and our planet. Since our founding in 2019, we’ve worked to elevate the everyday of people around the world with Earth-friendly jewelry that lasts. We continue to challenge the jewelry industry by bridging the gap between quality, accessibility, and sustainability. We craft our jewelry to stand the test…
| Field | Value |
|---|---|
| Industry | Retail Luxury Goods and Jewelry |
| Company size | 51-200 employees |
| Headquarters | Brooklyn, New York |
| Organization type | Privately Held |
| Year founded | 2018 |
| Open jobs on Jobsy | 1 |
| View page |
ABOUT US
At Ana Luisa, we're on a mission to revolutionize the jewelry industry for the better. We believe in creating timeless jewelry using only the finest materials because quality never goes out of style.Our pieces are cherished by over 1 million loyal customers, with more than 50,000 five-star reviews. We're passionate about sustainability, so we've been Climate Neutral Certified since 2021.
Join us at Ana Luisa and become part of a team that values innovation, collaboration, and a shared goal of making beautiful, sustainable jewelry accessible to all. Explore our open roles and start your journey with us today!
Role Overview
The Multichannel Operations Lead runs daily fulfillment across Direct-to-Consumer, Retail, Wholesale, and Marketplace channels. The role owns SLA adherence with our 3PL, invoice audit and dispute recovery, and the trackers that give the operations team visibility into exceptions before they become costs.
Success in this role looks like fewer SLA breaches, faster dispute resolution, and trackers other teams trust without asking twice.
**What You'll Own **
Multichannel Fulfillment Management
- Run daily order fulfillment across Shopify (D2C), Amazon FBA, Retail store orders, Wholesale, and Marketplace channels.
- Monitor SLA performance against the 3PL and escalate delays on the day they occur.
- Align inventory across pre-orders, backorders scenarios, and channel prioritization with the planning team.
- Own retail and amazon order management from submission through delivery, including exception resolution and SLA performances..
- Own wholesale B2B from push-to-3PL through delivery, including inventory exception resolution and SLA performances.
- Source of proposition on corrective action plans when fulfillment performance drops below target.
Order Exceptions Management & CX Coordination
- Run daily order exception management on Fulfil and ShipMonk to identify mapping issues and backlogs blocking fulfillment. Streamline resolution by identifying automation opportunities.
- Serve as the primary point of contact with the 3PL for D2C, Marketplace, Returns, order exceptions, and Retail/Amazon FBA order fulfillment delays.
- Serve as the CX-Ops point of contact for customer requests tied to outbound issues and carrier / 3PL claim submission.
- Run the CX touchbase and close open action items.
- Run the weekly 3PL touchbase and close open action items.
- Support the REDO returns platform and resolve related Ops issues.
3PL Invoice Oversight & Dispute Management
- Reconcile 3PL invoices against contract terms and SLAs.
- Flag billing discrepancies and file disputes with supporting documentation.
- Track every audit and dispute to resolution in a shared tracker.
Tracker & Process Ownership
- Maintain the 3PL Purchase Order / Internal Shipment projects tracker for 3PL visibility and internal project / SLA tracker.
- Maintain the Amazon cost and order fulfilment tracker.
- Maintain the SM invoice tracker for discrepancy visibility and claim opening.
- Write and update SOPs for owned processes.
- Keep an audit trail for every claim filed.
What You'll Bring:
- Structured, analytical decision-making.
- Advanced Excel or Google Sheets: tracking, reconciliation, reporting.
- Adaptable across shifting priorities and peak season demand (ability to multitask)
- Previous experience in a direct-to-consumer & Omnichannel fashion brand is a plus.
- 3 years of experience working order management systems, fulfillment and reverse logistic (Return, exchange, replacement) workflows a MUST
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