Part-Time Casual Receptionist

Organization Background

Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1961. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.

Shepherd Village is currently accepting applications from qualified candidates for the position of Part-Time Casual Receptionist. The hours worked will primarily be on weekends.

Unscheduled part-time employees must be available for a minimum of four (4) shifts per month, two (2) of which must be on weekends.

What You Will Work On

Reporting to the Administrative Services Supervisor and Spiritual Life Facilitator. Proactively and warmly greets all residents, visitors and staff either on the telephone or in person. Provides calm customer service assistance answering a variety of inquiries and directing people to the correct staff member or seeking immediate assistance for the customer. You will perform a variety of administrative functions after assisting the immediate customer. Ensures residents receive excellent care and services including those with memory impairment/dementia. You will do this by increasing their comfort, independence and control in their lives and their involvement in all decisions. You will support their families’ and the community’s involvement in their lives. You will positively influence and motivate everyone that comes your way.

What You Can Expect from Us

• Great culture as confirmed by the Organization having receive the Great Places to Work certification in November 2025.
• An opportunity to participate in and contribute to the work of the largest, not-for-profit seniors care community in Toronto.
• Competitive compensation.
• Early Wage Access (EWA) program that provides access to as much as 50% of earned wages as soon as shifts are worked.
• Location on a major transit line with a bus stop positioned at the Organization’s property.

How You’ll Create Impact

• Provide excellent customer service to residents, families, staff, and visitors.
• Manage phone calls, visitors, and general inquiries.
• Support the Management Team with administrative tasks.
• Handle payments, mail sorting, and guest suite bookings.
• Assist with Maintenance/Housekeeping requests and staff call-ins.
• Notify Managers of resident deaths and distribute deliveries.

What Are Your Skills and Experience

• Always pleasant, courteous, and empathetic.
• Experience in customer service, problem-solving, and multi-tasking under pressure.
• Skilled in interacting with clients in various situations.
• Intermediate knowledge of the Occupational Health & Safety Act.
• Strong communication and customer service skills, especially with mature adults, their families, and staff.
• Able to work independently, prioritize tasks, and maintain efficiency.
• Flexible team player with strong relationship-building skills.
• Proficient in Microsoft Office Suite.
• Maintain confidentiality in all organizational matters.
• MUST be qualified to work in Canada legally for the employer.

How To Apply:

Interested candidates should apply at: https://shepherdvillage.org/work-here/

Please note that this posting is for an existing position.

Deadline: November 18, 2026

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.

Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.