Parts Consultant

Do you have a passion for providing exceptional customer service and enjoy connecting with people?

Kicking Horse Ford has an exciting opportunity for a career-orientated individual to join our team as a Parts Consultant. This role is the main point of contact in working with our customers and technicians to locate automotive parts they require. The successful candidate can expect to earn $21.63 to $26.44 per hour, based on experience.

Why Work at Kicking Horse Ford?

• Stable, family-owned business, Kicking HorseFord is proud to be part of the Davis Auto Group which has over 35 years of success in the industry
• Industry leading employee benefit coverage - including health, dental, life and disability coverage
• A travel reward program so you can get away from work and travel on us
• We are active within the community and are committed to supporting local businesses within the community we serve
• A culture built on Family, Teamwork, Integrity and Community
• Employee pricing and perks at all locations in our Group across Alberta and BC

What You'll Do as a Parts Consultant:

• Work with customers in selecting and locating required parts in a friendly, professional and efficient manner
• Order parts and provide information including their function, prices, application, and warranty
• Research the availability of parts either within the dealership or from other sources as necessary
• Maintain effective communication with the service and sales departments, keeping them informed of the status of parts on order
• Develop and maintain positive relationships with customers to ensure our employees make customer satisfaction a priority to create customer loyalty and generate referrals
• Perform regular parts inventory counts
• Assist the Parts Department with other duties as required

Our Ideal Candidate:

• Previous parts experience in the automotive industry or a related industry is preferred
• Exceptional customer service and verbal communication skills including the ability to listen and use tact, sensitivity, empathy, and professionalism when interacting with customers
• Strong teamwork skills and the ability to thrive in a collaborative environment
• Proven organizational skills with the ability to manage multiple demands
• High attention to detail and comfort in using technology for most day-to-day functions
• Ability to perform physical work, which includes repetitive lifting of up to 50lbs
• A valid Driver’s License