Passport Coordinator

Program: Passport Services

Position: Passport Coordinator

Duration: Full Time, Regular

Vacancy: Replacement

Salary positing is on the established grid and is pro-rated to Canopy’s fiscal year $56,876.88 to $71,967.40 annually.

The Passport program is looking for a Passport Coordinator to join their team. The Passport Coordinator is responsible for facilitating and monitoring funding agreements for approved individuals within the Passport Program. The Passport Coordinator communicates with individuals awaiting services or funds with PassportONE on an ongoing basis while providing information and communication throughout the process. You will be supporting a caseload of approximately 500 individuals and will be working closely with the Team Lead, Passport to ensure that best practices are followed and quality services are delivered. The Passport Coordinator additionally is involved in fostering community development among agencies and families by providing consultation, advice and orientation to the Passport Program.

Under the supervision of Passport Program Manager with direction from the Team Lead, Passport key accountabilities include:

• Manages a caseload of Passport clients as assigned by the manager.

• Communicates with clients and their families if applicable to provide support in using Passport funds to meet client goals.

• Assist Passport recipients and their supports to complete relevant paperwork, including but not limited to, onboarding package, updates to onboarding package, consent directive and support worker information form.

• Monitors client budgets and ensures that clients use funds within the Passport guidelines.

• Ensures that client information in the database is current and accurate.

• Is involved with fostering community development among agencies and families by providing consultation, advice and orientation to the Passport Program.

• Advocate on behalf of service users to ensure that funds are fully utilized, appropriately expensed and reimbursed based on program guidelines and directives. This can include support to submit expenses, dispute resolution and requests for Extenuating Circumstance funding exceptions.

• Regularly engage in community outreach and liaison initiatives to foster community awareness about PassportONE services including; community presentations, information sessions/events, in person and virtual learning sessions.

Education, Training and Experience:

• Bachelor Degree in Social Sciences, Social Work, or equivalent work experience.

• Registered Social Worker designation or equivalent work experience is an asset.

• 1-3 years of experience in case management.

• 1-3 years of developmental sector experience.

• Demonstrated experience of using best practice in supporting individuals with developmental disabilities.

• Annual completion of a Criminal Background Check/Declaration, including Vulnerable Sector Screening (VSS).

• Non-Violent Crisis Intervention or Safe Management.

• First Aid CPR Level C.

• Valid G-Class driver’s license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars.

• Completion of OHSA Worker Awareness training, Respect in the Workplace training, AODA training and QAM awareness.

About Us:

We are proud to be located in Peterborough, Ontario, known traditionally as Nogojiwanong, an Anishinaabemowin word meaning “place at the foot of the rapids.” Nestled along the Otonabee River — “the river that beats like a heart” — Peterborough is a place of natural beauty, cultural richness, and deep history.

We respectfully acknowledge that our work takes place on the traditional territory of the Mississauga Anisinaabeg and Chippewa Nations under Williams Treaty #20, signed in 1818 and 1923. This land is part of the territory of the Williams Treaties First Nations, including Curve Lake First Nation, Hiawatha First Nation and Alderville First Nation.

Who We Are:

At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions – Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton – and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

Our Commitment to Reconciliation: We strive to build respectful relationships with Indigenous communities and incorporate Indigenous perspectives into our workplace culture.

What We Can Offer You:

• Being a part of an engaged and caring work place.

• Contributing to our Strategic Directions and FOCUS Accreditation standards.

• Strong work/life balance with a work week of 35 hours with emphasis on working some evenings.

• Defined Benefit Pension Plan & Competitive Benefits package.

• Inclusivity, Diversity, Equity and Inclusion is in our culture and talent processes.

• An agency culture with core values of Inclusivity, Safety, Transparency, Innovation and Excellence.

We look forward to having a person who shares our passion and commitment to developmental services join us!

Qualified internal applicants are asked to submit their application by November 6, 2026 by 4:00pm.

If you’re interested in working with us to better your community, then please click Apply now to complete your application!

We will review applications as they are received until we find our successful candidate. We thank you for your interest and those selected to participate in the selection process will be contacted. Accommodation in accordance with applicable legislation will be provided for all employment related activities. Artificial Intelligence utilized for recruiting.

Canopy Support Services highly values and actively encourages applications from qualified candidates from diverse backgrounds. We are committed to fostering an inclusive, equitable, diverse and accessible workplace that values and celebrates the unique contributions of every individual.