Patient Care Coordinator

📍 Location: Ville St Laurent, QB | In-Clinic Role

Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to join our team in Ville St Laurent, QB. This is a part-time permanent position requiring fluency in English and French. Availability for Saturday shifts required.

Key Accountabilities

• Act as an ambassador for Resolve Sleep Health and demonstrate company values in interactions with patients, colleagues, and partners.
• Greet patients, provide intake documentation, and ensure appropriate patient information is collected.
• Provide a welcoming and solutions-focused experience through ongoing communication in person, by phone, email, and other communication channels.
• Manage patient and Clinician appointments according to established protocols and clinic capacity.
• Process physician referrals and support the coordination of sleep studies and treatment appointments.
• Conduct appointment confirmations, retention calls, and patient follow-up.
• Discuss costs, insurance coverage, payment options, and available services with patients as appropriate.
• Educate and support patients regarding sleep assessments, diagnostic equipment, equipment preparation and use, and required follow-up.
• Support mask and equipment sales, resupply, and other patient equipment needs.
• Prepare and reprocess trial and diagnostic equipment as required.
• Maintain accurate patient records, charts, and Electronic Medical Record documentation.
• Support patient accounts, payments, claims, warranties, accounts receivable, and related administrative activities as required.
• Maintain clinic inventory and support ordering, receiving, equipment guarantees, and RMAs where appropriate.
• Maintain exam rooms, equipment, supplies, and the overall organization and appearance of the clinic.
• Collaborate with Clinicians and other Resolve teams to ensure timely, coordinated patient care.
• Participate in meetings, training, internal communications, and onboarding of new team members.
• Maintain comprehensive knowledge of PCC responsibilities and provide cross-coverage where required.
• Maintain patient confidentiality and comply with applicable privacy, health and safety, and infection prevention requirements.
• Perform other related duties as assigned.

Deliverables/Key Performance Indicators

• Compassionate and patient-centered approach to care, in line with Resolve Sleep Health Values
• Compassionate care while providing exceptional patient support
• Responsive and timely follow up for patient feedback
• Supporting other clinicians/physicians with patient care and keep them informed on a timely basis of patient care issues.
• End of Days being done accurately and on time
• Cash collections and minimize Accounts Receivable
• Adherence to Provincial Public Health and Infection Prevention and Control (IPAC) standards
• Timeliness and accuracy of chart notes and Electronic Medical Record (EMR) documentation.
• Timely and accurate scheduling of patients
• Timely and accurate billing
• Sleep health related sales in line with business deliverables and monthly targets
• Patient monitoring for compliance and adherence for long term patient success

Skills & Qualifications

• High School Diploma, GED or equivalent
• Post-secondary program in administration and/or have at least 1 year experience in a similar role
• Exemplary customer service skillset
• Quick learner with the ability to multitask, prioritize, and work under pressure, both independently and as a team member
• Strong interpersonal and organizational skills, with excellent verbal and written communication
• High accuracy and attention to detail
• Exceptional computer & data entry skills
• Completion of legislated Health and Safety training and WHMIS training courses
• Additional languages are an asset
• Experience with virtual care would be considered an asset; must be willing to integrate virtual care into practice

Total Rewards

• Base hourly pay
• Incentive Plan
• Health & Dental Benefits package,
• Employee Family Assistance Program through Homewood Health
• Vacation Pay
• Wellness Days
• Employee Discounts on products/services
• Professional Development opportunities

This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day November 10, 2026 to apply.