Patient Care Coordinator

About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Our clinics in North York, Toronto Harbourfront and King West (The Well) neighborhoods allow us to deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives – and YOU can help us achieve this!

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role

As a Health Concierge at HealthOne, you’ll be at the heart of our patient experience—playing a key role in creating a warm, welcoming environment and building meaningful connections with everyone who walks through our doors. This truly unique opportunity goes beyond traditional front desk responsibilities; you'll be the first impression of our multidisciplinary clinic, helping to guide, support, and elevate each guest’s journey.

Our ideal candidate brings uplifting energy, a genuine passion for people, and a natural ability to make others feel seen, heard, and cared for. If you thrive in fast-paced environments, love engaging with your community, and take pride in delivering outstanding service, this role was made for you.

Responsibilities:

• Greet and engage with all guests in a warm, compassionate manner to ensure a welcoming and memorable 5-star experience.
• Develop a strong understanding of HealthOne’s services and proactively educate patients on offerings that may align with their needs or interests.
• Manage daily administrative tasks with exceptional attention to detail, including handling phone inquiries, managing the general email inbox, and coordinating mail and package distribution.
• Assist in the planning, coordination, and successful execution of in-clinic promotional events and programs.
• Continuously seek ways to enhance the patient experience and support the management team in driving clinic performance and community engagement.

Qualifications and Skills:

• Minimum of 1 year of guest services or front-facing experience, preferably in a healthcare or retail setting.
• Strong communication skills and a client-first mindset, with a high level of professionalism and approachability.
• Highly organized, detail-oriented, and known for being adaptable, reliable, and hardworking.
• Comfortable working independently as well as collaboratively within a fast-paced team environment.
• Tech-savvy and proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Assets:

• Post-secondary education or proven personal interest in health & wellness or a similar topic.
• Training as well as experience in experiential marketing and/or sales.
• Event planning experience.

Why Join HealthOne?

• Join a supportive and positive leadership team dedicated to your success and professional growth.
• Work in a modern, well-equipped facility designed to provide excellent patient and staff experience.
• Enjoy regular staff engagement activities, including themed events, monthly birthday celebrations, and team-building opportunities that foster a vibrant workplace culture.

Schedule:

• Part-time hours (Friday, Saturday availability is required)
• Flexibility required to work within operating hours, including evenings and weekends as needed

Location:

• 486 Front St W., Toronto

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).