First seen by our source: 5 hours ago
Patient Experience Specialist (FT)
@ Windsor Regional Hospital
Windsor, Ontario
Overview
Windsor Regional Hospital is hiring a full-time Patient Experience Specialist to support patients, families and caregivers in its Emergency Department. The role handles real-time concerns, advocacy, service recovery and feedback collection.
Responsibilities:
- Support patients and caregivers in the Emergency Department
- De-escalate concerns in real time with staff and families
- Collect and monitor patient and family feedback
- Connect admitted patients to the patient experience program
- Assist with surveys and patient satisfaction initiatives
Requirements summary:
- Undergraduate degree in Social Sciences, Nursing, Adult Education or related field
- Bachelor's in Social Work considered an asset
- Strong de-escalation and crisis management skills
- Strong verbal, written and listening communication
- Detail oriented with strong organizational skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | Bachelor’s degree (required) |
| Fields of study | Social Sciences, Nursing, Adult Education |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Windsor Regional Hospital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our Mission: Provide quality person-centred health care services to our community.
Full company description
Windsor Regional Hospital is one of the largest hospitals in the Province of Ontario, serving a population of 400,000 people in Windsor and Essex County. It is the regional provider of advanced care in areas that include Complex Trauma, Renal Dialysis, Cardiac Care, Stroke and Neurosurgery, Intensive Care, Acute Mental Health, Family Birthing Centre, Neonatal Intensive Care, Paediatric Services, Regional Cancer services and a broad range of medical and surgical services required to support these specialized areas. Through a major initiative involving the two hospitals in Windsor, a realignment of programs and services was achieved on October 1, 2013, when Windsor Regional Hospital became responsible for the governance, management and operations of the Ouellette Campus (previously Hotel-Dieu Grace Hospital along with continuing its responsibility for the Metropolitan Campus. The ultimate vision is to design and construct a new state-of-the-art acute hospital healthcare facility serving the needs of Windsor-Essex for generations to come. Providing Acute Care Services with 650 plus beds and an operating budget of half of a billion dollars, Windsor Regional Hospital is one of the largest community based non-academic hospitals in the Province of Ontario.
- People associated on LinkedIn
- 1,952
- Reported office locations
- 1995 Lens Avenue, Windsor, N8W 1L9, CA
- 1030 Ouellette Avenue, Windsor, Ontario N9A 1E1, CA
- Other recorded names
- Windsor Regional Hospital
- Profile identifies a recruitment agency
- No
Windsor Regional Hospital is one of the largest hospitals in the Province of Ontario, serving a population of 400,000 people in Windsor and Essex County. It is the regional provider of advanced care in areas that include Complex Trauma, Renal Dialysis, Cardiac Care, Stroke and Neurosurgery, Intensive Care, Acute Mental Health, Family Birthing Centre, Neonatal Intensive Care, Paediatric Services, Regional Cancer…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Windsor |
| Organization type | Nonprofit |
| Year founded | 1928 |
| Open jobs on Jobsy | 44 |
| View page |
Salary Grade: 5
Job Summary
Reporting to the Director, Patient Partnership & Experience, the Patient Experience Specialist will collaborate with patients, families, caregivers, clinicians, leaders and staff to support patient care and experience in the Emergency Department of Windsor Regional Hospital. This role is responsible for supporting patients and caregivers while receiving care in our Emergency Departments and serves as a key resource for patient advocacy, communication, and service recovery.
The Patient Experience Specialist will promote a patient-centered approach to care by identifying and addressing patient and family concerns in real time, facilitating meaningful engagement, and fostering positive relationships between patients, families, and care teams. Through proactive rounding, collaboration, feedback collection, and continuous quality improvement initiatives, the incumbent will contribute to enhancing the overall patient experience and supporting an environment of compassionate, respectful, and responsive care.
Communications
This position will interact with patients, leaders, staff and physicians at all levels of the Hospital organization.
Skills/Capabilities
- Strong ability to de-escalate and manage crisis;
- Strong problem solving, decision making, analytical and negotiation skills;
- Innovative self-starter with strong multi-tasking and organizational skills;
- Organized and solution-focused;
- Strong communication skills, verbal, written and listening;
- Able to work both independently and as a member of a team and have the ability to interact and develop effective relationships with diverse groups of individuals;
- Detail oriented with a high level of accuracy and proven track record of project follow-through;
- Adhere to policies and procedures established for the assigned department while supporting the Mission, Vision and Values of Windsor-Regional Hospital.
- Engage as a collaborative member of the Emergency Department with focused attention on patient experience, support, advocacy and partnership.
- Enhance communication in the waiting room while collaborating with patients and staff and assisting with comfort items (water, blankets, etc.) for those experiencing a longer than usual wait time.
- Collaborate with staff for patients being admitted and connect patients to the patient experience program for a focus on continuity of care.
- Support patients and caregivers with communication, collaboration and escalation of concerns while in the Emergency Department.
- Support programs in the implementation of strategies to improve patient satisfaction.
- Assist in fostering an environment of real-time de-escalation of concerns, both with staff and with patients/families.
- Create, implement and monitor mechanisms for ongoing input from patients and family members seeking care.
- Assist in completion of surveys.
- Participate in education related to strategic plan initiatives as appropriate.
- Engage in rounding to support patient/family needs and liaise with experience team to address feedback/concerns in real time.
- Perform any other relevant duties as assigned.
- Undergraduate degree in Social Sciences, Nursing, Adult Education, or related field of study required;
- Bachelor’s Degree in Social Work considered an asset;
Journal
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