Patient Flow Supervisor FTC 2026-7381

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Job Description

Salary Range: $55.04 - $65.52

Schedule: Sun–Thur (2200–0600 hrs)

This is a full-time contract expected to end atfer 6 months

Position Summary:

Reporting to the Director, Emergency Department & Corporate Access & Flow, the Patient Flow Supervisor serves as the senior on-site operational leader during overnight hours and provides hospital-wide leadership, coordination and management oversight to support safe, efficient and timely care.

The Supervisor is accountable for the effective management of overnight hospital operations, with a particular focus on optimizing patient access, flow, capacity, staffing and resource utilization across the organization. The role provides operational leadership in response to hospital-wide capacity and staffing pressures, supports timely admissions and transitions of care, and coordinates organizational responses to emerging operational issues and risks.

Working collaboratively with clinical teams, physicians, leaders and support services, the Supervisor exercises independent judgment and operational decision-making authority to establish priorities, direct and coordinate resources, address barriers and support safe hospital operations. As the on-site management representative, the Supervisor provides timely management response to staff, patient and family concerns, operational disruptions, capacity pressures and other matters requiring leadership intervention.

A key focus of the role is the proactive management of overnight operations and organizational readiness for the following day. This includes optimizing available capacity, reducing avoidable barriers to patient movement, advancing opportunities for admission, transfer and discharge, coordinating operational and support resources, and ensuring timely escalation and handover of unresolved risks and priorities.

The Supervisor works in close partnership with hospital leaders, physicians and the Manager, Emergency Department & Patient Flow to advance organizational priorities related to access, flow, quality, safety, patient experience and operational performance.

Key Responsibilities:

• Serves as the senior on-site operational leader and management representative during overnight hours, providing hospital-wide leadership, direction and operational decision-making.
• Provides oversight of hospital-wide access, capacity and patient flow, proactively identifying and addressing barriers to timely and appropriate movement of patients across the organization.
• Optimizes utilization of available inpatient beds, clinical spaces and organizational capacity, including coordinating approved surge and flex-capacity strategies when required.
• Establishes operational priorities and provides direction across departments in response to changing hospital capacity, staffing, patient-care and service demands.
• Assesses hospital-wide staffing and workload pressures and makes or coordinates operational decisions related to staffing resources, redeployment and mitigation strategies within established organizational policies and delegated authority.
• Provides management direction to staff as required to support safe and effective hospital operations, including assigning or reprioritizing work within the scope of organizational policies, professional practice requirements and collective agreements.
• Provides operational oversight for bed allocation, admissions, internal and external transfers, repatriations and other access activities as components of the broader management of hospital capacity and operations.

Skills and Qualifications:

• Master's degree in Nursing, Health Sciences, Health Administration, Health Leadership or a related healthcare field preferred.
• Applicants must possess one of the following:
  • Current registration in good standing with a regulated health professional College in Ontario and a bachelor's degree in a health-related discipline; or
  • A master's degree in Health Administration, Health Leadership, Health Services, Business Administration with a healthcare focus, or another relevant discipline, together with significant acute-care hospital experience.
• Minimum of 3–5 years of recent acute-care hospital experience, with demonstrated knowledge of hospital operations, patient flow and clinical service delivery.
• Minimum of 3 years of formal or progressive healthcare leadership experience; previous supervisory or management experience strongly preferred.
• Demonstrated experience with hospital-wide patient flow, capacity management, bed utilization, staffing or clinical operations strongly preferred.
• Demonstrated ability to exercise independent judgment and make timely operational decisions in a complex, fast-paced healthcare environment.
• Demonstrated knowledge of staffing principles, resource allocation and workforce management within a unionized healthcare environment.
• Strong understanding of acute-care hospital operations, including Emergency Department and inpatient flow, admissions, transfers, repatriation and discharge processes.
• Knowledge of applicable healthcare legislation, regulatory requirements, organizational policies and professional standards.
• Demonstrated knowledge of quality improvement, patient safety, risk management and incident-management principles.
• Demonstrated experience managing conflict, facilitating difficult conversations and responding effectively to staff, patient and family concerns.
• Excellent analytical, critical-thinking, problem-solving, planning, prioritization and decision-making skills.
• Demonstrated ability to provide calm, effective leadership during periods of significant operational pressure, uncertainty and competing organizational priorities.
• Excellent interpersonal, negotiation, communication and conflict-resolution skills.
• Demonstrated ability to establish effective working relationships with physicians, clinical teams, leaders and support services across an organization.
• Demonstrated understanding of collective agreements and human-resources practices within a unionized healthcare environment.
• Demonstrated ability to work independently with a high degree of accountability and discretion.
• Strong organizational and time-management skills with the ability to manage multiple competing priorities.
• Demonstrated commitment to person-centred care, quality, safety, equity and continuous improvement.
• Computer proficiency, including Microsoft Office applications and hospital information systems.
• Evidence of ongoing leadership and professional development.
• Regular attendance is required.

Professional Attributes:

The successful candidate will:

• Demonstrate a visible, calm and decisive leadership presence during periods of operational pressure.
• Exercise sound judgment and appropriate management authority while recognizing when escalation is required.
• Maintain a hospital-wide perspective, balancing departmental needs with organizational priorities, patient safety and access to care.
• Demonstrate a proactive, solutions-focused approach to identifying and resolving operational barriers.
• Build effective and collaborative relationships across clinical, physician, administrative and support-service teams.
• Demonstrate accountability, professionalism, discretion and integrity.
• Be comfortable functioning independently as the on-site management representative during overnight hours.
• Demonstrate strong situational awareness and the ability to anticipate emerging operational pressures.
• Demonstrate a commitment to continuous improvement and the use of data to inform operational decision-making.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Melissa Duguid, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

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