Posted 17 days ago
Patient Services Specialist
@ FYidoctors
Cold Lake, Alberta
Overview
FYidoctors is hiring a full-time Patient Services Specialist for its Cold Lake clinic, working 30 to 40 hours a week across a Monday to Saturday schedule. The role greets patients, manages check-in and check-out, coordinates appointments and billing, and handles eyewear pick-ups and minor repairs. The posting offers competitive wages, quarterly bonuses at qualifying clinics, and an optical coverage benefits package.
Responsibilities:
- Greet and check in patients, in person, by phone and by email
- Perform pre-testing to support eye care
- Coordinate appointments, prescription printouts, billing and payments
- Manage eyewear pick-ups and minor repairs and adjustments
Requirements summary:
- Previous retail experience considered an asset
- Ability to multitask in a fast-paced environment
- Proficiency with technology and MS Office Suite
- Excellent communication and interpersonal skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 35 |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FYidoctors
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Doctor-led, professionally managed, and patient focused, FYidoctors is Canada’s largest eye care provider, headquartered in Calgary, AB. As part of FYihealth group, a leading diversified healthcare organization, we proudly serve over 370 locations in North America, delivering personalized vision solutions tailored to each patient. Our clinic team is made up of highly respected Optometrists, opticians and experts in eye care, bringing a wealth of experience, dedication, and a strong commitment to prioritizing patient care. Our state-of-the-art ophthalmic lens manufacturing facility in Delta, B.C. ensures we deliver the highest standards in quality control and service. Our patients rely on us as trusted vision and eye health experts with strong roots in the communities we serve. It is our mission to enhance lives in communities where we live, work, and play. Connect with us today to discover the future of eye care!
- LinkedIn followers
- 10,130
- People associated on LinkedIn
- 1,014
- Reported office locations
- 300, 2424 4th Street SW, Calgary, Alberta T2S 2T4, CA
- Other recorded names
- FYidoctors
- Specialties
- Eye Care
- Eye Wear
- Health Care
- Vision Care
- Dry Eye
- and Myopia
- Profile identifies a recruitment agency
- No
Doctor-led, professionally managed, and patient focused, FYidoctors is Canada’s largest eye care provider, headquartered in Calgary, AB. As part of FYihealth group, a leading diversified healthcare organization, we proudly serve over 370 locations in North America, delivering personalized vision solutions tailored to each patient. Our clinic team is made up of highly respected Optometrists, opticians and experts in…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Specialties | Eye CareEye WearHealth CareVision CareDry Eyeand Myopia |
| Open jobs on Jobsy | 153 |
| View page |
Our FYidoctors Cold Lake - 55 Street clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!
In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.
This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday.
What You’ll Do
- Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
- Perform pre-testing to support comprehensive eye care
- Coordinate appointments, prepare prescription printouts, and manage billing and payments
- Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
- Deliver exceptional customer service ensuring a positive patient experience
- Support clinic operations by performing additional duties as required
What You Bring
- Previous retail experience is considered an asset
- Ability to multi-task and thrive in a fast-paced environment
- Proficiency with technology and computers, including MS Office Suite
- Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
How You'll Benefit
- Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
- Comprehensive benefits package featuring exceptional optical coverage
- Rapid and ongoing growth, providing a consistently challenging and rewarding environment
- A workplace culture that fosters collaboration and teamwork
- Continuous training and development opportunities to support your career growth
Why You Should Join Us
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
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