Posted 13 months ago
Patient Services Specialist - Part-Time
@ FYidoctors
Grande Prairie, Alberta
Overview
FYidoctors is hiring a part-time Patient Services Specialist for its Grande Prairie Westgate Drive clinic. The role covers front desk reception and pre-testing, often as the first point of contact for patients. The posting states 20-29 hours per week, with the clinic open Monday to Saturday.
Responsibilities:
- Greet and check in patients
- Communicate with patients by phone, email and in person
- Manage appointment bookings, prescription printouts and billing
- Administer pre-testing services
Requirements summary:
- Customer-facing experience, preferably in retail
- Confidence in a fast-paced environment
- Solid proficiency in MS Office Suite
- Professional, approachable manner
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2025-10-23
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 25 |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FYidoctors
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Doctor-led, professionally managed, and patient focused, FYidoctors is Canada’s largest eye care provider, headquartered in Calgary, AB. As part of FYihealth group, a leading diversified healthcare organization, we proudly serve over 370 locations in North America, delivering personalized vision solutions tailored to each patient. Our clinic team is made up of highly respected Optometrists, opticians and experts in eye care, bringing a wealth of experience, dedication, and a strong commitment to prioritizing patient care. Our state-of-the-art ophthalmic lens manufacturing facility in Delta, B.C. ensures we deliver the highest standards in quality control and service. Our patients rely on us as trusted vision and eye health experts with strong roots in the communities we serve. It is our mission to enhance lives in communities where we live, work, and play. Connect with us today to discover the future of eye care!
- LinkedIn followers
- 10,130
- People associated on LinkedIn
- 1,014
- Reported office locations
- 300, 2424 4th Street SW, Calgary, Alberta T2S 2T4, CA
- Other recorded names
- FYidoctors
- Specialties
- Eye Care
- Eye Wear
- Health Care
- Vision Care
- Dry Eye
- and Myopia
- Profile identifies a recruitment agency
- No
Doctor-led, professionally managed, and patient focused, FYidoctors is Canada’s largest eye care provider, headquartered in Calgary, AB. As part of FYihealth group, a leading diversified healthcare organization, we proudly serve over 370 locations in North America, delivering personalized vision solutions tailored to each patient. Our clinic team is made up of highly respected Optometrists, opticians and experts in…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Specialties | Eye CareEye WearHealth CareVision CareDry Eyeand Myopia |
| Open jobs on Jobsy | 152 |
| View page |
Our FYidoctors rande Prairie - Westgate Drive clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.
This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Saturday.
You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre-testing duties and will often be the first point of contact with patients.
If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you! Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.
What Will You Be Doing?
- Warmly greeting patients as they enter our clinic
- Checking patients in and out of the office
- Communicating with patients in person, by phone, and by email
- Managing appointment bookings, prescription printouts and billing and payments
- Administering pre-testing services
- Upholding excellent customer service standards
What Do You Bring?
- Ideally, you will have customer-facing experience, preferably in a retail environment
- Confidence working in a fast-paced environment
- A high level of comfort using technology and computers with solid proficiency in MS Office Suite
- A professional, approachable manner and a love of meeting and interacting with people
- An ability to multi-task in a fast-paced environment
How You'll Benefit:
- Competitive wages including quarterly bonuses (for qualifying clinics)
- A comprehensive benefits package that includes outstanding optical coverage
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career
Why You Should Join Us:
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
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