Personal Support Worker (PSW)

About Bayshore HealthCare
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. A recipient of Canada’s Best Managed Companies award since 2006 and recognized as an Imagine Canada Caring Company, Bayshore is deeply committed to the communities we serve. With locations across the country – including more than 80 home care offices, 11 pharmacies, and over 100 community care clinics – Bayshore’s team of over 18,000 staff members provides care to more than 350,000 clients annually. We are dedicated to enhancing the quality of life, dignity, and independence of all Canadians by providing customized care plans and solutions that allow clients to remain in the comfort of their own homes.

At Bayshore, we are passionate and caring, constantly imagining being the difference in the lives of those we care for, collaborate with, and support. Grounded in our core values, we prioritize compassion and reliability, champion teamwork and diversity, and foster an environment driven by innovation, leadership, and growth.

Role Overview:

We are seeking dedicated and compassionate Personal Support Workers (PSWs) to join our home care team in Blenheim, ON, and surrounding areas. The Personal Support Worker plays a vital role in delivering high-quality, client-centered care directly in the home, ensuring the emotional, physical, and personal well-being of clients in accordance with established care plans.

Working in close collaboration with Home Support Supervisors, field staff, and interdisciplinary health teams, the PSW helps empower clients to maintain their independence, dignity, and comfort.

Available Shifts & Scheduling:

• Day Shift: 7:00 AM – 4:00 PM (Monday to Friday, including every other weekend)
  
• Evening Shift: 2:00 PM – 10:00 PM (Monday to Friday, including every other weekend)

Key Responsibilities:

• Client-Centered Care Delivery: Provide personal care services in strict accordance with established care plans and assignment sheets, supporting client dignity, physical comfort, safety, and emotional well-being.
  
• Full-Scope Personal Support: Assist clients with daily living activities within provincial scope of practice, including personal hygiene, bathing, skin/hair/mouth care, positioning, mobility/exercise, feeding/special diets, bowel/bladder care, and assistance with oxygen or medication reminders.
  
• Delegated & Specialized Procedures: Perform client-specific procedures for which recognized training and validated competency have been established under clinical supervision.
  
• Observation & Documentation: Observe and document client conditions, vital notes, and care delivery accurately using company-issued mobile software; promptly report changes in condition, unusual events, or safety risks to the Home Support Supervisor or branch office.
  
• Infection Prevention & Control (IPAC): Implement standard infection prevention practices, hand hygiene protocols, and workplace safety guidelines across all home settings.
  
• Device & Data Security: Maintain strict confidentiality of electronic client health records by ensuring secure storage, device password protection, and privacy compliance.
  
• Quality & Safety Compliance: Participate actively in quality management initiatives, branch safety reviews, and continuous quality improvement activities.
  
• Professional Development: Engage in mandatory orientation sessions, annual competencies, and ongoing internal/external educational training programs.
  
• Other Duties: Perform other related duties as assigned to support branch operations and client needs.

Qualifications:

Education & Credentials

• Personal Support Worker (PSW) Certificate, Diploma, or recognized equivalent qualification (proof required).
  
• Documentation verifying negative Tuberculosis (TB) status (Bayshore can provide TB screening to successful candidates if required).
  
• Active CPR / First Aid Certification is appreciated but not required.

Experience

• Experience in community care, home health, or long-term care settings is considered a strong asset.
  
• Proven track record of maintaining accurate electronic client documentation and following individualized care plans.
  
• Knowledge of standard infection prevention and control (IPAC) practices and client safety protocols.

Skills & Requirements

• Excellent verbal and written communication skills in English, with the ability to interact professionally with clients, families, and interdisciplinary care team members.
  
• Comfort using mobile healthcare software, mobile applications, and electronic health record documentation tools on Android/Samsung devices.
  
• Strong interpersonal skills with a commitment to providing respectful, compassionate, and non-judgmental care.
  
• Valid G2 or G level driver’s license, access to a reliable personal vehicle, and appropriate auto insurance for travel throughout Tillsonburg and surrounding regions (Paid mileage provided) required.
  
• Clear Criminal Record Check (CRC) with Vulnerable Sector Screening (VSC) required.

Why Choose Bayshore?

• Top Industry Wages: Competitive base compensation reflecting your technical skills, dedication, and impact.
• Comprehensive Benefits: Company-sponsored health and dental coverage for you and your family.
• Retirement Savings Plan: Company-contributed pension plan to help secure your financial future.
• Paid Time Off: Including accrued paid vacation, sick time, and continuing education days.
• Travel Compensation & Optimization: Paid mileage reimbursement and efficient schedules designed to maximize care time and minimize travel.
• Mobile Technology: Company-issued mobile device for seamless point-of-care documentation and team communication.
• Career Growth & Supportive Leadership: Direct access to approachable Home Support Supervisors, clinical mentors, and ongoing professional development programs.

Workplace Safety, Equity, and Inclusion

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

(Note: AI is not utilized in candidate screening. Only applicants selected for an interview will be contacted.)