Posted 17 days ago
Pharmacy Assistant Specialty - Express Scripts Canada
@ The Cigna Group
Mississauga, Ontario
Overview
The Cigna Group, through Express Scripts Canada, is hiring a full-time Pharmacy Assistant, Specialty on site in Mississauga. The role is the first point of contact for inbound pharmacy communications, handling prescription transfers, refills, payments and shipment tracking. Pay is $21 to $24 per hour, with a competitive benefits and pension plan.
Responsibilities:
- Investigate and respond to inbound pharmacy communications
- Handle prescription transfers, refills, payments and shipment tracking
- Follow up with pharmacy providers and prescribers on patient care
- Gather information to create and maintain patient medication profiles
- Escalate complex situations as necessary
Requirements summary:
- About 2 years of related experience, preferably in a pharmacy
- Proficiency in Kroll software
- Intermediate skills in MS Office
- CRM experience preferred
- Excellent written, verbal and oral communication
- Bilingual English and French is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-24
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Allied health |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | references |
| Encouraged to apply | People with disabilities |
| Security clearance | Enhanced reliability |
| Perks mentioned | Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Cigna Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
- LinkedIn followers
- 192,308
- People associated on LinkedIn
- 50,161
- Reported office locations
- 900 Cottage Grove Rd, Bloomfield, Connecticut 06002, US
- Business categories
- Hospital
- Health Care
- Insurance
- Commercial
- Medical
- Other recorded names
- The Cigna Group
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Bloomfield, Connecticut |
| Organization type | Public Company |
| Open jobs on Jobsy | 20 |
| View page |
Job Title: Pharmacy Assistant Specialty
Location: Argentia Mississauga
Employment Type: Full-time
Reason for Vacancy: Replacement
Work Arrangement: On-site
Department Name: Pharmacy Operations
Pay Typed: Hourly
Pay Range: $21 to $24
Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
About Us
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.
Job Summary
The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.
Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant, Specialty that provides meaningful support at the right time to our members for better health and peace of mind.
Job Description
In this role, you will be on a team of like-minded, energetic, and motivated people responsible for managing and taking action on all inbound communications to the pharmacy, including communications from current and prospective pharmacy patients, as well as from other healthcare professionals. In essence, you will be the first point of contact for individuals contacting the pharmacy for a variety of medication and healthcare-related needs. In addition to helping Canadian’s live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.
Essential Functions:
- Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
- Communicate and follow-up with pharmacy providers and prescribers on regarding patient care
- Gather information to create and maintain patient medication profiles
- Escalate complex situations as necessary
Qualifications:
- 2 years of relatable experience, preferably in a pharmacy setting
- Proficient in Kroll software
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- CRM experience is preferable but not required
- Excellent written, verbal and oral communication skills,
- Team player with the ability to work independently
- Strong customer service focus
- Strong work ethic and positive attitude is a must
- Strong interpersonal skills with ability to work independently with minimal supervision
- Flexible to situations and adaptable to change
- A thorough understanding of quality assurance and delivery of service excellence
- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
- Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
- Results-oriented paying attention to detail
- Ability to multi-task
- Bilingualism (English and French) is an asset
Why Join Us
· Competitive compensation, benefits and pension plan
· Career development and advancement opportunities
· A culture that celebrates innovation and collaboration
· Flexible work options and wellness programs
Pre-Employment Requirements
All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.
Internal Applications Deadline: October 9, 2026
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.