Posted 5 months ago
Player Services Coordinator
@ Casino Rama Resort
Rama, Ontario
Overview
Casino Rama Resort is hiring a part-time Player Services Coordinator to be a first point of contact for guests across the resort. The role covers guest service desks, a contact centre, loyalty enrollment, charter bus welcomes, promotions and Box Office support. Starting pay is $22.74 per hour, and availability for days, evenings, weekends and holidays is required.
Pay:
From $22.74 an hour
Responsibilities:
- Assist guests at service desks and by phone
- Enroll guests in loyalty program and manage player accounts
- Welcome charter bus and tour groups
- Execute promotions, contests and special events
- Support Box Office ticket sales and reservations
Requirements summary:
- Exceptional customer service and communication skills
- Hospitality, retail or contact centre experience an asset
- Strong computer skills and comfort learning software
- Flexible availability including evenings, weekends and holidays
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-06-10
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Casino Rama Resort
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Over 7,200 employees & 31 gaming properties
Full company description
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway's proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. The Gateway to Your Future starts with us. Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. #mygatewaylife Explore our job opportunities at: http://www.gatewaycasinos.com/careers/
- LinkedIn followers
- 13,294
- People associated on LinkedIn
- 1,455
- Reported office locations
- 4331Dominion Street, Burnaby, BC V5G 1C7, CA
- Business categories
- Gambling
- Casino
- Other recorded names
- Casino Rama Resort
- Lake City Casino
- Starlight Casino
- Gateway Casinos
- Chances
- Cascades Casino
- Playtime Casino
- Gateway Casinos and Entertainment Limited
- Profile identifies a recruitment agency
- No
- Reported total investment
- 224,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel…
| Field | Value |
|---|---|
| Industry | Gambling Facilities and Casinos |
| Company size | 5,001-10,000 employees |
| Headquarters | Burnaby, BC |
| Organization type | Privately Held |
| Open jobs on Jobsy | 39 |
| View page |
Job Type: Part-Time
Starting at: $22.74/hour
The Gateway to Your Future
Do you enjoy helping people, solving problems, and creating memorable guest experiences?
As a Player Services Coordinator, you'll be one of the first points of contact for our guests and play an important role in delivering exceptional service across multiple areas of the resort. No two days are the same. You may assist guests at our service desks, support callers through our contact centre, welcome charter bus groups, activate player rewards memberships, work special promotions, or support ticket sales and entertainment events.
If you're energetic, customer-focused, and enjoy working in a fast-paced environment where every interaction matters, we'd love to hear from you.
What We Provide
- Competitive compensation
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive, and fun work environment
- Family and friends discounts on travel, technology, food, beverage, and fitness
- Employee recognition programs
- Ongoing development and training opportunities
- Career advancement opportunities across Gateway's properties
Key Responsibilities
- Deliver exceptional guest service while creating positive and memorable experiences for guests.
- Assist guests at Guest Services by answering questions, resolving concerns, and promoting resort amenities and services.
- Enroll guests into the loyalty program, maintain player accounts, and educate members on available benefits, promotions, and offers.
- Handle inbound and outbound guest communications through the Player Services Contact Centre.
- Support reservations and bookings for concerts, hotel stays, transportation, special events, and promotions.
- Execute on-property promotions, contests, tournaments, and special events.
- Welcome charter bus and tour groups and provide information, and assistance upon arrival.
- Support Box Office operations, including ticket sales, event information, and complimentary ticket redemption.
- Resolve guest concerns professionally and efficiently while ensuring a positive outcome whenever possible.
- Maintain promotional inventories, supplies, and supporting documentation.
- Collaborate with multiple departments to ensure a seamless guest experience.
What You Bring
- Exceptional customer service and communication skills.
- Previous experience in hospitality, tourism, entertainment, retail, contact centre, or customer service environments is considered an asset.
- Strong computer skills and comfort learning multiple software applications.
- Ability to multitask and remain organized in a fast-paced environment.
- Professional, positive, and approachable attitude.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexible availability to work days, evenings, weekends, and holidays as required.
Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contributions, and having opportunities for growth across our properties.
Our employees thrive through ongoing training, development programs, and leadership opportunities while working in a dynamic entertainment environment. Whether you're helping guests enjoy a concert, assisting with a promotion, welcoming a tour group, or resolving a guest concern, you'll play an important role in creating memorable experiences every day.
Apply Now!
Not the right fit this time? Follow us on our careers social media pages!
Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
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