Practice Manager, Dental

About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this!

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role

The Practice Manager, Dental will oversee the daily operations of our dental clinic in the heart of Downtown Toronto to be part of the launch of our new Toronto MetroCentre Clinic! This key role is responsible for ensuring administrative efficiency, staff management, financial health, regulatory compliance, patient satisfaction, and practice growth.

The ideal candidate will bring strong organizational skills, excellent interpersonal abilities, and a deep understanding of dental practice operations within the Canadian healthcare system.

Responsibilities:

Administrative Management

• Manage appointment scheduling, patient intake, and front desk procedures.
• Maintain secure and accurate electronic patient records (compliant with PHIPA).
• Oversee billing procedures, patient statements, and coordination with dental insurance plans.

Staff Supervision

• Train and supervise administrative and support staff.
• Participate in hiring panels and inform in hiring decisions.
• Coordinate team schedules, delegate tasks, and conduct performance evaluations.
• Foster a collaborative and professional work environment.

Financial Oversight

• Adhere to and monitor clinic budgets, expense controls, and revenue goals.
• Submit and track insurance claims through Canadian providers (e.g., CDAnet, NIHB, ODSP).
• Analyze financial reports to identify trends and ensure the clinic’s profitability.
• Review and prepare all Administrative & Providers payroll.

Patient Relations

• Serve as the primary point of contact for patient concerns, complaints, and feedback.
• Promote a welcoming, respectful, and responsive clinic atmosphere.
• Implement processes to enhance patient satisfaction and retention.

Compliance & Regulations

• Ensure compliance with Ontario's Regulated Health Professions Act (RHPA), RCDSO guidelines, OHSA, and IPAC standards.
• Coordinate staff training on infection prevention, privacy laws, and safety protocols.
• Maintain up-to-date documentation for inspections and audits.

Marketing & Growth

• Assist with and contribute to marketing strategies such as digital advertising, community outreach, and referral programs as needed.
• Monitor and promote engagement of online reputation via Google, social media, and review platforms.
• Monitor market trends and patient feedback to inform growth opportunities.

Qualifications and Skills:

• A minimum of 3 years of experience in dental or medical office administration; with 1–2 years in a leadership role preferred.
• Strong knowledge of dental billing and insurance systems in Ontario (CDAnet, ODA Fee Guide, etc.).
• Proficiency with Tracker dental software or others (e.g., ABELDent, Dentrix, Cleardent).
• Solid understanding of Ontario’s healthcare privacy and workplace regulations (PHIPA, WSIB, AODA).
• Exceptional communication, leadership, and conflict-resolution skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.

Assets:

• Post-secondary education in healthcare administration, business management, dental office management, or a related field.
• Experience in digital marketing or business development.

Compensation:

• Competitive salary
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Schedule:

• Full-Time hours (37.5)
• Flexibility to work within operating hours required, including evenings and weekends

Why Join HealthOne?

• Join a supportive and positive leadership team dedicated to your success and professional growth.
• Work in a modern, well-equipped facility designed to provide an excellent patient and staff experience.
• Enjoy regular staff engagement activities, including themed events, monthly birthday celebrations, and team-building opportunities that foster a vibrant workplace culture.
• Be part of a collaborative, multidisciplinary dental team where your contributions make a meaningful impact.

Location:

• 200 Wellington St. W, Toronto, ON

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).

This is a new role within the organization.