Posted 11 days ago
Premier Merchant Support Representative
@ KORT Payments
Toronto, Ontario
Overview
KORT Payments is hiring a Premier Merchant Support Representative in Toronto on a full-time salaried basis, paying $65K to $70K, with a hybrid arrangement. The role serves as the main contact for high value merchants, handling service tickets, chargebacks, statement questions, and transaction reconciliation while coordinating with Operations, IT and Risk.
Responsibilities:
- Serve as primary contact for high value merchants
- Coordinate with Operations, IT and Risk to resolve issues
- Explain statements and chargeback processes to customers
- Set up and troubleshoot POS and card terminal equipment
- Create and track service tickets to resolution
Requirements summary:
- Bachelor's degree required
- 2+ years merchant services experience strongly preferred
- Hands-on experience with credit card terminals and POS devices
- Composure in high stress and emotional situations
- Data entry at 90% accuracy and 40 WPM
- Microsoft Office proficiency
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
KORT Payments
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
a specialized omnichannel payments platform enabling businesses to connect and transact seamlessly.
Full company description
KORT Payments is a specialized omnichannel payments platform. Its core purpose is to enable businesses to connect and transact seamlessly through industry-leading capabilities in compliance, risk management, and payment processing. KORT is powered by our innovative full-stack, enterprise-grade platform and led by a seasoned management team. For more than 200 years collectively, this team has been leading the charge in global e-commerce and payment processing. We are a customer-focused business dedicated to enhancing partner and customer satisfaction and building strong relationships. We partner with our customers to pair our risk tolerance with their unique processing needs.
- LinkedIn followers
- 4,353
- People associated on LinkedIn
- 93
- Business categories
- Financial Services
- Other recorded names
- KORT Payments
- Specialties
- payments
- fintech
- online payment processing
- merchant services
- compliance
- risk management
- ecommerce
- global acquiring
- global payments
- payment processing
- transaction processing
- and secure payments
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
KORT Payments is a specialized omnichannel payments platform. Its core purpose is to enable businesses to connect and transact seamlessly through industry-leading capabilities in compliance, risk management, and payment processing. KORT is powered by our innovative full-stack, enterprise-grade platform and led by a seasoned management team. For more than 200 years collectively, this team has been leading the charge…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 51-200 employees |
| Organization type | Privately Held |
| Year founded | 2024 |
| Specialties | paymentsfintechonline payment processingmerchant servicescompliancerisk managementecommerceglobal acquiringglobal paymentspayment processing |
| Open jobs on Jobsy | 2 |
| View page |
Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
As we continue to expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Payfirma and Barnet.
LOCATION: Toronto (hybrid role)
EMPLOYMENT TYPE: Full-time, salaried
SALARY RANGE: $65K - $70K
WHAT YOU WILL BE DOING
- Serve as the primary point of contact for high value customers, ensuring timely intake, assessment, and coordination with internal departments (e.g., Operations, IT, Risk) to drive resolution and deliver seamless customer experience
- Act as a key liaison between high value customers and internal departments, ensuring high value customer needs are clearly communicated and that internal teams deliver the required services, support, and solutions in a timely and efficient manner
- Assist high value customers in understanding their monthly statements and navigating the chargeback process, providing clear explanations and support to ensure transparency and confidence
- Leverage knowledge of risk mitigation tools and procedures (e.g., reserves, diverts) to educate and guide high value customers, promoting informed decision-making and compliance
- Create, track, and manage service tickets from initiation through resolution, ensuring timely follow-up and coordination with relevant teams to meet service level expectations
- Train and support high value customers in the setup and operation of payment processing equipment, including hands-on troubleshooting to resolve technical issues and ensure uninterrupted transaction flow
- Effectively communicate resolutions to all monetary-related inquiries from high value customers, ensuring clarity and accuracy regarding their accounts
- Investigate merchant transaction histories and reconcile discrepancies by analyzing processing data across various reports and supporting documents to ensure account accuracy and integrity
- Demonstrate openness to coaching and feedback, maintaining a positive and professional attitude to continuously improve service delivery and client support
- Actively contribute to departmental improvements and cross-functional initiatives, supporting special projects as assigned by management to enhance operational efficiency and service quality
WHAT WE’RE LOOKING FOR
- Bachelor’s Degree required
- A minimum of 2 years of merchant services experience strongly preferred
- Hands-on experience and working knowledge of credit card terminals and point-of-sale (POS) devices, including setup, troubleshooting, and day-to-day operation strongly preferred
- Able to consistently perform in a high stress environment, under substantial deadlines
- Maintains professionalism and composure when interacting with high value customers in high-stress or emotionally charged situations
- Excellent organizational, verbal/written communication, and customer service skills
- Set priorities and manage workflow to ensure efficient, timely, and accurate processing of all responsibilities
- Proven analytical skills and strong business acumen
- Able to thrive in a team environment and build/maintain professional relationships with co-workers and high value customers
- Excellent follow-through skills.
- Desire to learn and grow in industry knowledge
Required Skills:
- Experience with Microsoft Office, including Outlook, Word, Excel, and other data programs
- Proficiency in data entry skills, with 90% accuracy and a minimum of 40 WPM
- Proficiency in basic math skills
- Moderate to advanced computer skills
LIFE AT KORT Payments
We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.
At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:
Culture:
- Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries.
- Accountability: Take ownership and be accountable to yourself, the company, partners, and clients.
- Collaboration: Leverage diverse perspectives and work as a team to get the job done.
- Transparency: Empower success through open communication, honesty, and inclusion.
Perks and Benefits:
- Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
- Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
- Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
- Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
- Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.
If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Send us your application. Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!
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