PRM Manager

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

As a PRM Manager, it is crucial to follow safety and security instructions based on internal and external regulations, which encompass both airline and regulatory requirements. This role involves managing, motivating, and engaging staff members to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies, and brand values.

JOB DESCRIPTION:

• Lead by example to deliver consistently great service to our customers and apply the security and safety culture.
• Manage, motivate, and engage employees by providing an open feedback culture and managing performance on a regular basis.
• Ensure compliance with all Samsic’s corporate and airline safety and security procedures to meet/exceed regulatory standards.
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements.
• Monitor and manage overtime payments daily, identifying issues and finding solutions to stay within targeted budgets.
• Lead the continuous improvement of PRM service by monitoring operational process and managing Quality, Security and Safety findings.
• Maintain, monitor, and report on agreed key performance indicators (KPI's) including Quality, Security and Safety targets.
• Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports.
• Communicate or ensure communication regarding security and safety requirements/instructions.
• Ensure all agreed training is completed and documented.
• Build and maintain relationships with stakeholders, internal and external.
• Resolve issues/conflicts in a timely manner.
• Ensure efficient service delivery of inbound and outbound flights.

REQUIREMENTS & QUALIFICATIONS:

• Managerial or supervisory experience in the industry.
• You must be able to work effectively in a team environment.
• Knowledge about the operation of PRM equipment as required.
• Strong organizational and multi-tasking skills are a must.
• Effective verbal and written communication skills are necessary.
• You should have a flexible work schedule and be able to work evenings, weekends, and holidays.
• You should be eligible to obtain the necessary credentials and clearances.
• You should possess/maintain a valid state driver's license and other FAA/Airport required
• identification/seals or authorizations.
• Advanced computer Skills (Excel, Word, Power point, MS outlook).
• Must successfully complete mandatory trainings.

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care