Product Manager - IT Services Portfolio

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our growing team is looking for a Product Manager!

The Product Manager owns the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio. The portfolio encompasses service management, employee technology experience, automation, enterprise platforms, and AI-enabled capabilities, enabling transformation from project-based delivery to a sustainable product and platform operating model.

This role translates business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions. It directs high-impact initiatives and ensures solutions deliver measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes.

The Product Manager chairs the ITS Product Council and directs portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations. Product Owners remain accountable for product-level backlogs and delivery, while Scrum Masters enable team delivery practices.

What you'll do here:

Product Strategy & Roadmap:

• Define and maintain the IT Services Portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities and transformation outcomes.

• Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives.

• Partner with architecture, engineering, experience design, and operations leaders to shape scalable solution options and balance customer value, feasibility, risk, cost, and time to value.

• Drive transformation from discovery through adoption and optimization, ensuring changes are embedded and measurable benefits are realized.

Product Governance & Leadership:

• Establish the IT Services Portfolio strategy and provide strategic direction to Product Owners.

• Chair the ITS Product Council to drive portfolio prioritization, roadmap alignment, dependency resolution, and investment recommendations.

• Own and continuously improve portfolio governance, decision rights, standards, and performance reviews.

• Align business priorities, funding decisions, capacity, and delivery roadmaps across the portfolio.

• Promote product management best practices and foster a product-centric culture.

Value Realization:

• Define portfolio KPIs, adoption measures, and value realization targets.

• Track portfolio performance against targets for adoption, customer experience, operational efficiency, realized value, and roadmap delivery.

• Develop business cases and executive-level recommendations supporting investment decisions.

• Continuously identify opportunities to optimize value, efficiency, and customer experience.

Stakeholder Leadership:

• Collaborate with business leaders, technology teams, architects, UX designers, and delivery teams.

• Facilitate prioritization and strategic planning discussions across multiple stakeholders.

• Communicate product vision, roadmap progress, and value realization to executive leadership.

People Leadership:

• Coach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization.

• Partner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement.

• Foster collaboration, innovation, and continuous improvement practices.

What you bring to the table:

• Minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability.

• Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization.

• Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt.

• Ability to collaborate with architects and engineering leaders, evaluate solution options, and make informed build-versus-buy, scalability, risk, cost, and lifecycle trade-offs.

• Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices.

• Experience developing business cases and applying financial concepts such as total cost of ownership, investment prioritization, benefits realization, and ROI.

• Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred.

• Strong data literacy and experience defining KPIs, using customer and operational insights, and communicating evidence-based recommendations.

• Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences.

• ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.