Product Specialist - CRM

Job Location: Calgary - HQ

Internal Job Title: Product Specialist (CRM)

Department: PSG

Reports To: Team Lead - Products and Solutions

Job Requirement(s): Travel throughout Canada and USA, 1 week per quarter

No. of Openings: 01

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

As a Product Specialist (CRM)you will be working within the Development department and will be responsible for problem management, quality assurance testing, documenting, and participating in the full development lifecycle of new and existing software features and services.

Job Responsibilities:

• Manage multiple tasks at once, maintaining exceptional quality
• Collaborate with team members to plan and design new features
• Investigate, replicate, and escalate problems and bugs
• Execute test procedures on bugs and new features
• Review requirements analysis
• Create new product documentation
• Participate in team meetings and SCRUM

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Qualifications:

• University degree or Diploma; or equivalent combination of education and experience
• 1+ years QA and/or industry experience
• Advanced Microsoft Office knowledge
• Experience with Agile software development, MySQL and with bug tracking tools will be a definitive asset
• Excellent written and verbal communication skills
• Ability to work collaboratively in both a team atmosphere and independently
• Exceptional attention to detail, outstanding prioritization, and organizational skills, including strong project management skills
• Strong critical thinking skills. Willing to dive into difficult technical issues
• Flexible, fast learner who thrives in a constantly changing work environment
• Exceptional time management skills

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive employee referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.