Posted 19 days ago
Product Support Specialist
@ Corpay
Montréal, Quebec
Overview
Corpay is hiring a full-time Product Support Specialist in Montreal for its Cross Border line of business, working on LINK Support as the first point of contact for client issues. The role is hybrid, reporting to the Manager of Link Support, and requires bilingual French and English, at least one year of customer service experience and financial or payments industry experience.
Responsibilities:
- Resolve client application issues and follow up to resolution
- Support File Upload and REST API products
- Recommend products to management based on client needs
- Build trusted client relationships through open communication
- Run SQL scripts for client configuration
Requirements summary:
- At least 1 year of customer service experience
- Financial, banking or payments industry experience
- Bilingual in French and English
- Strong analytical and problem-solving skills
- High school diploma or GED
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Corpay
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Corporate payments | AP automation | Commercial cards | FX | Expense management | Workforce lodging
Full company description
Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival. From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending. With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.
- LinkedIn followers
- 285,785
- People associated on LinkedIn
- 7,011
- Reported office locations
- Atlanta, Georgia, US
- Brentwood, Tennessee, US
- Beaverton, Oregon, US
- Toronto, Ontario, CA
- Los Angeles, California, US
- Vancouver, BC, CA
- Victoria, BC, CA
- Calgary, Alberta, CA
- Saskatoon, Saskatchewan, CA
- Edmonton, Alberta, CA
- Halifax, Nova Scotia, CA
- Montreal, Quebec, CA
- New York, New York, US
- Chicago, IL, US
- Houston, Texas, US
- Washington, DC, US
- Bala Cynwyd, PA, US
- London, GB
- Marbella, ES
- Sydney, AU
- Melbourne, AU
- Perth, AU
- Brisbane, AU
- Ottawa, CA
- Rome, IT
- Milan, IT
- Dublin, IE
- Singapore, SG
- Madrid, ES
- Stockholm, SE
- Zürich, CH
- Manchester, GB
- Norway, NO
- Business categories
- Finance
- Risk Management
- Software
- Fuel
- Payments
- Commercial
- FinTech
- Financial Services
- Financial Exchanges
- Transaction Processing
- Other recorded names
- Corpay
- Specialties
- Bill Payment
- AP Automation
- Cross-Border Payments
- Commercial Card Programs
- Currency Risk Management
- Expense Management
- Foreign Exchange
- Custom Payments Solutions
- Automated Payables
- Global Payments
- Invoice Automation
- Direct Invoice Processing
- Workforce Lodging
- and Fleet Solutions
- Profile identifies a recruitment agency
- No
- Reported total investment
- 300,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival. From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending. With cutting-edge…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 10,001+ employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Public Company |
| Specialties | Bill PaymentAP AutomationCross-Border PaymentsCommercial Card ProgramsCurrency Risk ManagementExpense ManagementForeign ExchangeCustom Payments SolutionsAutomated PayablesGlobal Payments |
| Open jobs on Jobsy | 10 |
| View page |
Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in, Montreal, Canada. In this role, you will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.
You will report directly to the Manager of Link Support and regularly collaborate with team(s) and department(s).
How We Work
As a Product Support Specialist, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Montreal, Canada office
- Company-issued equipment [+ remote access]
- Formal, hands-on training
The responsibilities of the role will include:
- Being knowledgeable with Corpay’s customer-facing applications to utilize your expertise as the first point of contact for client issues.
- Resolving product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Utilizing the required tools to diagnose, replicate, and resolve a client’s application issue. This includes supporting Corpay’s File Upload and REST API product offerings.
- Recommending potential products or services to management by collecting customer information and analyzing customer needs.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Building sustainable relationships of trust through open and interactive communication.
- Providing accurate, valid, and complete information by using the right supporting methods/tools.
- Utilizing SQL to run scripts for client configuration.
- Following communication procedures, guidelines, and policies.
- Suggesting solutions and workarounds to help solve customer problems.
- High School Diploma or GED
- 1+ years of customer service experience
- Financial/banking/payments industry experience
- Bilingual (French, English)
- IT proficiency with the ability to quickly learn new systems
- Evidence of strong analytical and problem-solving skills
- SQL, Excel, Data Management experience is a plus
- Medical, Dental & Vision benefits are available the 1 st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Apply Now
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