Posted 9 days ago
Production Support Engineer
@ Arkhya Tech Inc.
Toronto, Ontario
Overview
Arkhya Tech Inc. is hiring a contract Production Support Engineer, hybrid in Ottawa or Toronto, to provide L1/L2 application support for front office investment banking and capital markets platforms. The work covers deal capture, trade booking and lifecycle, and portfolio credit analytics, with incident triage, ITIL-aligned processes and ServiceNow case management.
Responsibilities:
- Provide L1/L2 application support for front office platforms
- Triage incidents and escalate with diagnostics and reproduction steps
- Execute ITIL incident, problem and change processes within SLAs
- Manage incidents, requests and changes end-to-end in ServiceNow
- Troubleshoot trade booking and lifecycle flows with partner teams
Requirements summary:
- Application support experience in investment banking or capital markets
- Knowledge of TCP/IP and UDP networking
- ITIL-aligned incident, problem and change management
- Hands-on ServiceNow or equivalent ITSM experience
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Arkhya Tech Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Role : Production Support Engineer / Application Support Engineer
Location : Ottawa / Toronto (Hybrid)
Contract
Job Description:
you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows.
• Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
• Network support, TCP/IP, UDP.
• Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
• Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
• Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
• Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Journal
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