Posted 17 days ago
Production Support Engineer-REMOTE-Vancouver
@ NTT DATA Services
Vancouver, British Columbia
Overview
NTT DATA Services is hiring a remote Production Support Engineer in Vancouver to keep critical production systems stable, performant and reliable. The role involves monitoring, troubleshooting and resolving application and data pipeline issues against SLAs, with on-call and weekend support as needed. The posting states the role is remote, with no salary or schedule details given beyond on-call coverage.
Responsibilities:
- Monitor and maintain production systems for performance and SLA compliance
- Troubleshoot and resolve application and data pipeline issues
- Provide customer support and timely incident communication
- Perform root cause analysis and break-fix solutions
- Participate in on-call rotations and off-hours support
Requirements summary:
- 5+ years application management experience
- 4+ years .NET production application support
- 2+ years with ETL tools such as Informatica or SSIS
- 1+ year with AWS cloud services
- Willingness to provide after-hours and weekend support
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NTT DATA Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
- LinkedIn followers
- 761,073
- People associated on LinkedIn
- 24,488
- Reported office locations
- 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US
- 18 S End Road, Bengaluru, Karnataka 560004, IN
- Business categories
- Information Technology
- Digital Marketing
- Consulting
- Software
- InsurTech
- Information Services
- IT Management
- Security
- Cloud Data Services
- Other recorded names
- NTT DATA Services
- NTT DATA North America
- Specialties
- BI
- Analytics and Automation
- Cloud
- Digital
- Applications Modernization
- Infrastructure Management
- Security and Hosting
- BPO
- Financial Services and Insurance
- Healthcare
- Public Sector
- Manufacturing and Commercial Industries
- and Consulting
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Plano, Texas |
| Organization type | Public Company |
| Specialties | BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare |
| Open jobs on Jobsy | 54 |
| View page |
Req ID: 364822
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Engineer-REMOTE-Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
Production Support Engineer
About the Role
We are seeking a Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.
Key Responsibilities
- Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
- Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
- Provide customer-focused support, ensuring timely communication and resolution of incidents.
- Review existing systems and propose/implement enhancements for scalability and reliability.
- Perform root cause analysis and recommend break-fix solutions for code and database issues.
- Collaborate with cross-functional teams including business, risk, and IT stakeholders.
- Participate in on-call rotations and provide support during off-hours/weekends as needed.
- Document incidents, resolutions, and system changes for knowledge base and audit purposes.
Preferred Experience
- 4+ years experience in .NET Production application support.
- 2+ years experience with ETL tools such as Informatica or Microsoft SSIS.
- 1+ year experience with AWS cloud services.
Preferred Skills
- Strong expertise in .NET and ETL tools (Informatica or SSIS).
- Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML.
- Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.
- Skilled in query performance optimization and database tuning.
- Experience in upgrading, configuring, and debugging existing systems.
- Strong problem-solving skills for triaging complex issues and handling escalations.
- Familiarity with modern data security and privacy practices.
- Excellent communication skills and ability to work across diverse teams.
- Process-oriented mindset with adaptability to change.
- Commitment to SLA adherence and delivering high-quality customer support.
- Willingness to provide after-hours and weekend support when required.
- Strong organizational and time management skills.
- High integrity in handling confidential information.
Nice to Have
- Knowledge of the Insurance industry is a plus.
Basic Qualifications
Minimum 5 years Application Management experience
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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