Program Assistant

Your Opportunity:

The Program Assistant (PA), Physician Experience, Development & Quality plays an integral role in supporting the planning, delivery, and day-to-day coordination of the Physician Experience portfolio. Working as part of a collaborative team, the PA provides comprehensive administrative, project, and program support across physician wellness, diversity and inclusion, professional development, quality improvement, occupational health and safety, and engagement initiatives. Serving as a central point of contact, the PA supports operational processes including committee coordination, documentation management, communications, and compliance related activities. The role involves organizing information, managing records and timelines, supporting reviews and investigations, coordinating education and engagement activities, and ensuring accurate, timely, and confidential follow through across multiple initiatives. The Program Assistant works closely with Medical Affairs leadership, internal partners, physicians, and external stakeholders, demonstrating sound judgment, discretion, and initiative. The role requires a high level of professionalism, strong organizational skills, and a proactive, solutions oriented approach, with a strong emphasis on teamwork and service excellence. Reporting to the Manager, Physician Experience, Development & Quality, the Program Assistant is a trusted contributor to advancing the operational and strategic priorities of the Physician Experience team and supporting Covenant Health’s mission driven work across the health system.

Description:

The Program Assistant (PA) provides high quality administrative and coordination support to physician issue management and professional practice processes. Core responsibilities include supporting physician reviews, commendations, and curtailment activities by maintaining accurate and confidential documentation, tracking milestones, and assisting with reviews, investigations, reporting, and regulatory or legal information requests. The PA also supports physician focused communications, including targeted emails, digests, and newsletters, translating complex information into clear, timely, and professional messaging aligned with organizational priorities and values. Success in this role requires strong client service skills, sound judgment, and the ability to effectively manage competing priorities in a fast paced environment. The PA demonstrates professionalism, discretion, and tact in all interactions, maintaining confidentiality and credibility across all levels of the organization. This role requires critical thinking, initiative, adaptability, and strong office administration expertise, while consistently representing Covenant Health with integrity and a polished, professional presence. Position details: This position is based at the Edmonton General and requires regular in office presence at Covenant Health sites. Eligibility for a hybrid work arrangement (three days in office) may be considered following successful completion of probation. This is a non unionized position.

• Classification:
Program Assistant
• Union:
COV OUT OF SCOPE
• Unit and Program:
Physician Experience, Development & Quality
• Primary Location:
Edmonton General EGCCC
• Location Details:
As Per Location
• Temporary Employee Class:
Temporary Full Time
• FTE:
1.00
• Posting End Date:
09-NOV-2026
• Date Available:
04-JAN-2027
• Temporary End Date:
02-JUL-2027
• Hours per Shift:
7.75
• Length of Shift in weeks:
4
• Shifts per cycle:
20
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Hourly Salary:
$23.72
• Maximum Hourly Salary:
$35.58
• Vehicle Requirement:
Not Applicable

Completion of post secondary coursework or a certificate/diploma in office administration, business administration, medical administration, or a related field; an equivalent combination of education and experience will be considered. Minimum of three (3) years of progressively responsible administrative experience, preferably in a healthcare or complex organizational environment.

Advanced proficiency in MS Office (Word, Excel, Access, Visio, PowerPoint, Adobe Writer), Zoom, Teams, and SharePoint design and management. Skilled in database and record management. Exceptional attention to detail in formatting, grammar, syntax, and proofreading. Experienced in committee support, minute-taking, and event planning. Maintains strict confidentiality of sensitive information. Strong analytical and problem-solving abilities, with sound judgment and decision-making skills. Able to work independently under pressure and meet tight deadlines without compromising quality. Demonstrates effective interpersonal, public relations, writing, and organizational skills, with clear and concise communication.

Business Writing Training. Knowledgeable of policies and procedures relating to the gathering, retention and release of information. Knowledge of HIA, FOIP and other related legislation. Experience with databases and systems management. Project support or project management experience is desired.